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PC Randomly Reboots and Give me this Error


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#1
pch340

pch340

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I was doing something, when my computer just restarted, and gave me an error code.
The error report said the following files contained an error:

C:\DOCUME~1\hello\LOCALS~1\Temp\WERa1fb.dir00\Mini081611-01.dmp
C:\DOCUME~1\hello\LOCALS~1\Temp\WERa1fb.dir00\sysdata.xml


My comp is working for now, but is this something I should be worried about, cause I have a lot of important files that are not backed up.


Any help would appreciated!
Thanks
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#2
pch340

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Ok, on a related note, I also found a process called "crtdll32.exe" running, and Process Explorer said it was a BulletStorm program from the People Can Fly corporation. How do I get rid of this virus? Can I just erase the crtdll32 file in my Windows folder?
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#3
rshaffer61

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I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#4
pch340

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Thanks, I started a new topic there!

http://www.geekstogo...nd-crtdll32exe/
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#5
rshaffer61

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Thank you and I will follow along to see what happens. :)
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