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Programs Freezing/Crashing ever since reformat


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#16
rshaffer61

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Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#17
Grea Lauren

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I'm sorry I'm just now bumping this up. I completely forgot about posting and mom never complained about the driver issue though she's still having it. Here is her screen shot and I will be making a post about my own problems in the Windows 7 thread. I hope someone can help me because I have school work to do and I have CPU usage at 100%. I will include everything I have done already in that post.

Attached Thumbnails

  • DRIVER PROBLEM.jpg

Edited by Grea Lauren, 01 September 2011 - 06:41 PM.

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#18
rshaffer61

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OK looks like you HD audio driver is the issue left to resolve.
Lets see if we can find the right driver for you now.


Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#19
Grea Lauren

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She says she knows it's hot but she's been on it all day and she shuts it down at night. Here is the report

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer ANDREW
Generator Slow
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2011-09-01
Time 21:21


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ANDREW
User Name Slow

Motherboard:
CPU Type DualCore Intel Pentium D 930, 3000 MHz (15 x 200)
Motherboard Name Dell Dell DM061
Motherboard Chipset Unknown
System Memory 3072 MB
BIOS Type Phoenix (05/24/07)

Display:
Video Adapter NVIDIA GeForce GT 430 (1024 MB)
Monitor HP 2009 Series Wide LCD Monitor [NoDB] (3CQ928592S)

Multimedia:
Audio Adapter Creative SB X-Fi [NoDB]

Storage:
SCSI/RAID Controller Intel® 82801HR/HH/HO SATA RAID Controller
Disk Drive Hitachi HDS721616PLA380 (149 GB, IDE)
Optical Drive _NEC DVD+-RW ND-3650A
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 149456 MB (93039 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Intel® 82562V 10/100 Network Connection (10.0.0.24)

Peripherals:
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2010
USB1 Controller Standard Universal PCI to USB Host Controller [NoDB]
USB1 Controller Standard Universal PCI to USB Host Controller [NoDB]
USB1 Controller Standard Universal PCI to USB Host Controller [NoDB]
USB1 Controller Standard Universal PCI to USB Host Controller [NoDB]
USB1 Controller Standard Universal PCI to USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device USB Human Interface Device
USB Device USB Human Interface Device


And here is the screenshot.

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  • TEMPERATURE.jpg

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#20
rshaffer61

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Hard drive is running great as far as temperature so no issue there.
What is the make and model of the Dell system we are working on?
I can then find the exact drivers for the sound card.
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#21
Grea Lauren

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Dell Dimension E520.

She's also replaced her sound cards, but I remember downloading the drivers from the dell site itself so I don't know what happened.
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#22
rshaffer61

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If she replaced the soundcard then the Dell drivers are of no use then. I would need to know what the new soundcard make and model is to find the correct drivers.
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#23
Grea Lauren

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I already installed those ones as well. Took me forever to find the right one before she could hear anything from her computer. Should we just try installing the ones from the dell site again to be sure? I don't remember seeing E520 on the page when I was downloading anything.. I had it acquire the computers details itself instead of putting in the numbers like she did tonight, though she said she put in the numbers the first time. I don't know. I'm more worried about my own computer right now =\
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#24
rshaffer61

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Well we can pause on this one and just work on yours if you wish. Since I am assisting on both I have no problem with working on just yours right now. :)
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