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CPU 100% while on-line, I think netsvcs prob.


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#1
QueenJenny71

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I've had this problem for over 3 months and I think I finally tracked down the problem.

My problem started with my computer slowing down while on-line. When I opened the Windows Task Manager my svchost file was using anywhere from 230,000KB to 720,000KB (CPU usage =100%). 2 weeks ago I finally found a tool from Microsoft called Process Explorer that could tell me exactly what this svchost file was. It is the netsvcs file. Since this problem started I've also been on Microsoft support and everywhere in between trying to figure out how to solve it. No luck. Additionally, about 2 months ago I also downloaded a program called Soluto which is designed to speed up your startup (I was hopeful it would help), but as a side note it tracks crashes. Soluto identified that svchost-netsvcs file kept crashing. So I'm convinced this is my problem child. <Side note: I have been having other problems as well, notably some websites won't show up. Also when shutting down my computer 2 file show up as "not responding" ccsvchost and explorer.com. ccsvchost I think is the Norton 360 service host file.>


I run Windows XP, Service package 3
Norton 360
Mozilla Firefox 6.0 (downloaded today)

Any ideas how to fix this?

I'm contemplating reinstalling windows xp or repairing it OR buy windows 7 (least favorite option).

Thanks for any advice or help.

Jen
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#2
QueenJenny71

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It's possible, just as I am finally asking for help, that I may have solved my own problem. I noted that a "plugin-container" was also draining a lot of memory so I went to add-ons and disabled everything and my computer is running (knock on wood) like a champ.

Still any thoughts to why these problems manifested would be greatly appreciated, so that I may avoid them in the future.
I will keep posted if this doesn't stay fixed.

Jen
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#3
Macboatmaster

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QueenJenny71
Firstly welcome to GeekstoGo

I am pleased you have managed apparently to solve some of your problems.

Would you please run a program which will enable me and of course you to have a look at what may still need to be done.

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others).

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!" OR YOU CAN RUN THE TEST ANON. without signing up. - you will see that at the end of that screen. The results will still be saved long enough for me to look at them.
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.


While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine
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#4
QueenJenny71

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I'm still having problems - so I am back.

I ran PcPitstop as recommended - here's the link. http://www.pcpitstop...?conid=24518834

Thanks for the assist.

Jenn
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#5
Macboatmaster

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You have a number of matters that require attention
The first and most important is that you have these installed
McAfee Security Scan Plus
(2.0.181.2) McAfee, Inc. 1/22/11 Posted Image McAfee Security Scan Plus
(2.0.181.2) McAfee, Inc. 1/22/11 Posted Image McAfee Security Scan Plus
(2.0.181.2) McAfee, Inc. 1/22/11 Posted Image Norton 360
(4.3.0.5) Symantec Corporation 1/15/11 Posted Image Norton 360
(4.3.0.5) Symantec Corporation 1/15/11 Posted Image Norton 360
(4.3.0.5) Symantec Corporation 1/15/11 Posted Image Norton 360
(4.3.0.5) Symantec Corporation 1/15/11 Posted Image Norton 360
(4.3.0.5) Symantec Corporation 1/15/11 Posted Image
Malwarebytes' Anti-Malware Malwarebytes Corporation 1/12/10 Posted Image

SUPERAntiSpyware Free Edition
(4.31.0.1000) SUPERAntiSpyware.com 1/12/10 Posted Image
Spybot - Search & Destroy
(1.6.2) Safer Networking Limited 1/12/10 Posted Image

YOU SHOULD NEVER run more than one anti-virus and if it does NOT include anti-spyware more than one of those. - in real time.

Malwarebytes if it is the free edition does NOT run in real time. It simply scans your system when you instruct it to do so.
It is highly regarded and I suggest you keep it.

SusperAntiSpyware if it is the free edition follows the same principal. Again it is higly regarded and you may safely keep it installed.

Spybot Seach and Destroy DOES include a utility running in real time.
You only need to disable the resident feature of Spybot-S&D. And that is the way to deactivate it: Run Spybot-S&D, switch to the Advanced mode via the menu bar item Mode → hit Yes → select Tools in the navigation bar on the left → Resident and there you can untick the checkboxes in front of the two tools.

McAfee and Norton - you must choose which you want.
My recommendation would be do uninstall NORTON, but I must leave the choice to you.
GeekstoGo have a very useful article which you may find of assistance.
http://www.geekstogo...yware-software/

which also has a link to the Norton Removal Tool.

If you decide to go with that procedure here are further details
The best advice I can give you at this stage is to uninstall ALL of
Norton Internet Security

You can if these are the paid for edition, reinstall them using your provided access key, or whatever Norton requires.
I feel reasonably certain that you will immediately notice an improvement.
Norton causes many problems
Uninstall Norton using Add/Remove Programs and then the removal tool.


Finally if you need further help on this post, please do not hesitate to ask, we will however proceed, with other issues when you reply

Edited by Macboatmaster, 20 August 2011 - 06:10 PM.

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#6
QueenJenny71

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Okay - I uninstalled McAfee, since I paid for the Norton 360. I also uninstalled Spybot. (I couldn't get it to open.)

Next you had recommended that I uninstall ALL Norton Internet Security? Recently, I have been getting, a few times a day, "Intrusion prevented" or "Attack prevented" messages from Norton. If I were to disable ALL my Internet Security (I assume you mean my firewall) what am I suppose to use in place of Norton 360 to protect myself on the internet? <I'm pretty uncomfortable with this idea.>

thanks,

Jen
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#7
Macboatmaster

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I think you may have missed the most important point I was making.
Which is:-

You should never have 2 antivirus programs installed at once, as they can conflicts and slowness on your computer, and even leave you more vulnerable
HOWEVER the more complete consideration is.
The issue is not just antivirus programs. Having more than one firewall or more than one memory-resident anti-spyware program is also an issue. You can have passive scanners installed, but you don't want multiple real-time protection programs installed. That being said, you can have scanners installed along with the real-time protection programs, so that you can run scans periodically.

Which you keep and which you uninstall or disable is entirely a matter for you.
My recommendation stands as I orginally said.
Norton tends to have a reputation for causing problems.. That is NOT to say that it is the cause in your issue.

If you have paid for it you must have the necessary details to reinstall it, if the problem is not solved.

Use Windows Firewall, at this time just for testing purposes then you can choose after what to do.

Also and most importantly, you have misread what I said.

Okay - I uninstalled McAfee, since I paid for the Norton 360. I also uninstalled Spybot. (I couldn't get it to open.)

Next you had recommended that I uninstall ALL Norton Internet Security


If you re-read my post I never suggested uninstalling BOTH
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#8
Macboatmaster

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QueenJenny71

I am offline now until Friday.
Please post how things are after sorting out your protection programs.
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#9
QueenJenny71

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I had uninstalled both McAfee and Norton 360. Result: CPU=100% There was little change in CPU usage. However there was been a small improvement - it doesn't stay at 100% the whole time I'm on the internet. There was some fluctuation 15%-95%. The files eating up the memory are svchost.exe, firefox.exe, and plugin-container.exe. Mostly svchost.exe.

What's the next step?

Jen
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#10
Macboatmaster

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Before we proceed, WHICH anti-virus do you have now then. Do not of course browse without one.

Additionally I have had a look at Soluto. I had never heard of it before and if you take my advice you will uninstall it. The software appears have been recently introduced and there are other programs and utilties of long standing, the reliability of which has been well and truly tested.
Having had a further look at this, I would not allow this software ANYWHERE near my main computers. I would only ever install it on a computer that I use for testing such things.
This from the blog on Soluto says all

It’s been 2 weeks since we took the downloads down and a bit more since we started the closed Alpha for the upcoming next version. Sadly, I’m not the bearer of good news as it seems it will take a bit more time before we open-up downloads to the public again. I’d like to take a moment and explain this whole Alpha vs. Beta thing and how the process looks:

Our definition of Beta is “a publicly available version”. Up until two weeks ago, you could download the latest Beta from our homepage by clicking the giant green “Download” button. The latest Beta version is numbered 1.0.780.0, and it has several known issues (if you have Soluto installed you can see the version number by Ctrl-clicking the tray icon). It was built with certain considerations regarding scalability in mind, but milestones we thought we would hit in 6 months we already hit a month ago. So we had to change our development plans, postpone the next cool major features (way beyond the boot), and built a new version that focuses on scale.

Before releasing a version to the public (“making it Beta”), we need to verify it works on a smaller sample. Here’s how that works:

  • Our R&D team provides a version to our QA team that installs the version on many test machines.
  • If everything looks fine, all of Soluto’s employees install the version on their work and home PCs.
  • If everything looks fine, we ask several friends and family members to install the version.

That said the choice is yours. It is of course your computer. However installing programs from a provider such as this is not the best idea.

Edited by Macboatmaster, 26 August 2011 - 12:21 PM.

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#11
Macboatmaster

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You have installed a BHO - Browser Helper Object and a Toolbar from I/OBit software.
It was actually installed by Spigot.Inc as a result of using I/OBit software. Most likely another form of booster registry cleaner etc.
You should uninstall/disable from FireFox using the Tools tab and then click add-ons and then plug-ins and disable from there.
Then if it is shown on Add.Remove Programs you should uninstall the I/O bit entries from there.

You also have a BHO from Oberon Media Ltd. which is a GamesBar BHO and you should disable this as above.

In IE you should also go Tools then Manage Add-ons and using the options in the left pane Toolbars and Extensions anmd Accelerators you should disable from there.

After you have done that please download this
http://www.atribune....id=25&Itemid=25
Run the program and on the Main tab, select all and then click OK.
Please note this will delete ALL saved website passwords. It will NOT effect Windows passwords. Please ensure you have them available somwhere else.
Do the same on the Firefox tab. Select all. Caution the same applies.

After you have done that please do this.
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

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#12
QueenJenny71

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1) too late. I did browse w/o one and got blaster.worm and tid serv trojan. After some work got my computer cleaned up again and reinstalled Norton 360.
2) uninstalled Soluto per your suggestion. (I had installed after I was starting to have problem-100% CPU usage.)
3) uninstalled I/Obit software and toolbar.
4) disabled Oberon Gamesbar.

Stopped using Mozilla Firefox - I'd hoped that using IE (did not agree to accelerators) would be more successful. still really running high CPU usage.

Jen
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#13
QueenJenny71

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new snag. downloaded IE 8. restarted computer and got
"Windows could not start because the following file is missing or corrupt:
<Windows Root>\system32\hal.dll
Please reinstall a copy of the above file"

I turned off the computer and turned on again - the message is still there.
(Hadn't gotten to installing the atribune or TFC files you recommended.)

I'm finding this to be frustrating. And mostly because my laptop (which I'm using now) has most of the same software (except windows 7 on laptop)as my desktop and none of the problems.

should I try reinstall windows XP (I guess, by putting the disk in and starting the computer again?)

Jen
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#14
Macboatmaster

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I am sorry you have had the additional problem and I appreciate how frustrating computer problems can be.

However, I feel bound to point out that I did say right from the start

McAfee and Norton - you must choose which you want.


You have now a choice. You can NOT rely on the scan you have done and the removal procedure using what I presume was Malwarebytes, to be assured that your computer is now clean.
Good as Malwarebytes is, there is NOT one such program that can be relied upon to find all traces of an infection and clean the computer.
The detection and removal of Malware is a specialised procedure.
We at GeekstoGo have what are possibly some of the best Malware Technicians available to you.
If you are NOT going to format and reinstall, which of course will mean the loss of all personal data not backed up and all software for which you do not have the installation medium the I strongly recommend you go to this link.
http://www.geekstogo...cleaning-guide/

Follw carefully the advice in the link and if you post in that forum, please provide on that post a link to this post so that the expert helping you can see easily what has occurred here.
Also please add to this thread that you have posted in Malware.

If however you decide to proceed with the format and reinstall, simply continue here.
Do not forget that you will have many many updates, service pack, driver issues to sort out.
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#15
QueenJenny71

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Posted as recom. "CPU 100% then blaster.worm then Tid serv Am I clean now?" is my other post.

Do you want me to continue with the other post first or try to finish our discussion. (downloading attribune and TFC)?

Thanks

Jen
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