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#1
transit

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I turn on my laptop computer and the operative system (vista) not load, the computer go to resume the system operative or setup. but if I click resume the computer asked me for the ENTER BIOS PASSPORT, but I not have any bios passport, if I put any keys (passpord) the compuputer bring me to another page and said; Key:------------------ said enter onetime passpord if I put any passpord the system go disabled

this is what the computer said in the resume or setup page.

phonenix trusted core ™ NB copyright 1985-2007 phoenix tech. ltd.
all right reserved
R2090Q0
CPU= 1 processor Detected ocres per processor + 2
Intel ® pemtium ® dual cpu T2330 @ 1.60 Ghz
1015M system Ram passed
1024 KB L2 catche
system bios shadowed
video bios shadowed
fixed disk 0: hitachi
mouse initialized
0232: extended ram failed at address line : 4

Enter bios passpord = this is if I pressed resume or setup, If I put any key (passpord) they computer gime me a key # and asked to enter a onetime passpord, if a put any passpord 3 time the system go disabled.

any one can help with this or tell me it's none expensive to fix this computer.

thank you for any help me with this. I be appriciated

transit.
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#2
Neil Jones

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Passport? I presume you mean password?
With all due respect, passwords don't set themselves so are we to presume you've set something at some point by accident or otherwise, or has the laptop always had this?

Unfortunately we can't help with the password (removal or otherwise) for reasons that a moderator will come along and explain shortly, but you might want to keep an eye on the "0232: extended ram failed at address line : 4" thing as that's indicating a hardware issue.

Edited by Neil Jones, 18 August 2011 - 04:09 PM.

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#3
rshaffer61

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BIOS or Operating System's passwords are there for the purpose related to Security and Privacy to protect the legitimate owner of a machine. While there are many locations on the Internet that might help you learn about managing passwords for a machine's BIOS or Operating System, we at G2G do not assist in bypassing past a machine's Security and Privacy safeguards.

While such requests are often legitimate, and come from users who experience exactly the kind of problem that you post, we have no way of determining legitimate vs. not legitimate, therefore we do not respond to such requests.



I do suggest you test your memory by doing the following.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#4
transit

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Hi. RAff and jones.

thank you for you help with my problem.. no the computer not have this passpord before, I don't know how happen, but I try to re-install the operative system but the computer don't let me. how I can do that? If it's possible?.

RAff. the computer don't let me do nothing because I can pass the bios passpord. I know you said that you not give any information about this. but is it possible to erase the operative system and start new... that can erase the passpord in the bios? or I can't also put the operative system in the computer again?

thank for any help. is appriciate...

transit
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#5
rshaffer61

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You can't format and install the OS fresh without being able to boot to the cdrom first. You can't do that without changing the boot sequence which is in the bios.

the computer go to resume the system operative or setup. but if I click resume the computer asked me for the ENTER BIOS PASSPORT, but I not have any bios passport,

What happens if you go to Setup?
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#6
transit

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Hi. rshaff.

send me to other screen and this time have a key in it and said; enter a onetime passpord, but I enter anything like letters or numbers give me 3 times (what ever passpord the computer want) and disable the system. this is frustraring... I read somewhere that the bios (chip) are in the mother board, It's my are corrupted or not working property for that they asked for a passpord is expensive change it in a laptop?

thank you for any help you can give me.


transit.
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#7
transit

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Hi. rshaff

let me be sure that is what it does.. I tell you soon. thank
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#8
rshaffer61

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What happens if you enter nothing and just click Enter?
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#9
transit

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Hi rshaff


Rshaff ask: What happens if you enter nothing and just click Enter?


Go to the page that ask me to enter a Bios passpord.

Ps. as soon I turn on the laptop the computer now go direct to ask me for the Bios passpord. what I do to see the page that has the resume or setup.. is to click ESC. until the computer start the booting. here is a example what happen.. I hope you can see the pic.. IMG_0649.JPG IMG_0651.JPG IMG_0648.JPG IMG_0650.JPG . let me know if you can see them...

thank you.

transit
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#10
transit

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rhaff.

I not have time to do nothing because the computer as soon is on go to ask for the Bios passpord.

this is killing me...
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#11
rshaffer61

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I would suggest you contact the manufacturer of the laptop and see if they can help you get past this or if there is a master password they can give you.
We cannot help bypass the password issue for the reasons i stated in my first post.
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