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my computer wont run anything


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#1
James Hunter

James Hunter

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ok so whats happening is that my computer wont run anything like games or my internet it ont even let the sound bar pop up when you click on it but what i can do is open avast (cant find anything wrong) intenet explorer and vlc
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#2
rshaffer61

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Hello James Hunter.... Welcome to
GeeksToGo, :)
:unsure: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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  • Sometimes it may be a extended amount of time to get back to you. If it has been
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  • Please do the following and supply the requested information as needed. If you
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First off you have not supplied any system specs at all for us to work with.
Is this a laptop or Desktop.
Branded system or custom built?
If branded what brand, make and model.
If custom what brand, make and model of the motherboard.
What have you attempted to resolve the issue and what were the results?
What OS are we dealing with?
Any updates to the software, drivers or hardware just prior to the issue starting?
Anything downloaded from anyplace prior to the issue starting?
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#3
James Hunter

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i dont know much about computers but im running windows 7 on a lenovo netbook i managed to fix the problem by restoring the system but it failed again after 5 mins also the restore point i updated to was a major system update i think it may be that this update is messing up my computer but i dont know how to stop it when i log in
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#4
rshaffer61

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It would help if we knew the update you are talking about. If you could redo your last steps and try to get the KB number of the update I can find out what it actually is.
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#5
James Hunter

James Hunter

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im sorry i dont understand kb number? and how do i get it?
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#6
rshaffer61

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in other words all updates have kbxxxxxx numbers to identify the,
If restoring back a day gets the system back up and running then I would immediately go into Windows updates and unclick download and install updates automatically and instead put download and I will install later or something like that.
This will allow you to see exactly what updates are being downloaded.
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