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can't access internet via firefox or IE8


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#1
JulieHYW

JulieHYW

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Hi,

My laptop prompted some firefox upgrade yesterday. I didn't pay attention and hit yes.

Ever since I can't access internet via firefox or IE. I still have internet access.

Any hint what might have happended and how to fix it?

Thanks.
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#2
rshaffer61

rshaffer61

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I'm moving this to the appropriate forum.
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#3
phillpower2

phillpower2

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Try clearing the cache and cookies "how to" @ http://www.google.co...y?&answer=32050 and check that the toolbars are enabled http://www.sevenforu...ns-add-ons.html
Then for security reasons follow the self help cleaning guide @ http://www.geekstogo...cleaning-guide/ if after following the guide you believe your system may still be infected you need to start a new topic there and not post any malware logs on this forum as they are not used here, provide the techs with a link to this thread so that any steps already taken may be checked.
Once you get the all clear from the malware guys if the issue is not resolved return here and someone will assist you.
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#4
rshaffer61

rshaffer61

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* Go to Start and then to Run
* Type in firefox -safe-mode
* A window will popup asking things that you want to disable or reset (eg: reset/disable bookmarks/toolbars, etc.)
* Click Disable all add-ons and press Restart for the changes to take effect.


Let me know if Firefox runs correctly now.
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