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Norton and Malwarebytes causing laptop to hang


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#16
t_coop

t_coop

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I'll hold off on trying to replace the file in question. I'm able to print to my printer that is part of my home network. If it's not broke....

I just want to thank you again for the help you have given. The service this site provides is invaluable. Please let me know where I can make a donation.

Tom
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#17
Dakeyras

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Hi. :)

I'll hold off on trying to replace the file in question. I'm able to print to my printer that is part of my home network. If it's not broke....

Fair play and I respect that.

I just want to thank you again for the help you have given. The service this site provides is invaluable. Please let me know where I can make a donation.

You're welcome!

I choose not to accept donations myself but feel free too donate towards the running costs of this forum if you so wish...how to donate directly to this site can be read here.

Next:

Any further issues? If not let myself know and I will provide advice on how to both remove/uninstall the tools we have used during the course of the Malware Removal process correctly and also provide some advice about online safety.
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#18
t_coop

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No further issues. Please proceed with the removal instructions.

Thanks again,
Tom
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#19
Dakeyras

Dakeyras

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Hi. :)

No further issues. Please proceed with the removal instructions.

Thanks again,

OK and you're welcome!

Next:

Congratulations your computer appears to be malware free!

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well.

Help! My computer is slow!

Also so is this:

What to do if your Computer is running slowly

Uninstall ComboFix:

  • Click on Start(Vista Orb) >> Run...
  • Now type in ComboFix /Uninstall into the and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image
Clean up with OTL:

  • Right-click OTL and select Run as Administrator to start the program.
  • Close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.
The above process should clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan once a week.

Other installed security software:

Your presently installed security application, Norton AntiVirus automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this also once per week.

Keep your system updated:

Microsoft releases patches for Windows and other products regularly:

  • Click on Start(Vista Orb) >> All Programs >> Windows Update.
  • In the navigation pane, click Check for updates.
  • After Windows Update has finished checking for updates, click View available updates.
  • Click to select the check box for any found, then click Install.
  • When completed Reboot(restart) your computer if not prompted to do so.
Update Interent Explorer:

IE8 has been superseded by IE9, I strongly advise you download and install the new browser from here. This will increase overall security whist browsing online.

Be careful when opening attachments and downloading files:

Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
Never open emails from unknown senders.
Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Avoid Peer to Peer software:

P2P may be a great way to get lots of seemingly freeware, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice is avoid these types of software applications.

Hosts File:

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your computer will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:

Only use one of the above!

Install WinPatrol:

WinPatrol alerts you about possible system hijacks, malware attacks and critical changes made to your computer without your permission.

Download it from here.

You can find information about how WinPatrol works here.

Next:

This is a very helpful/useful set of advice from Microsoft: Microsoft Safety & Security Center

Any questions? Feel free to ask, if not stay safe!
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#20
Dakeyras

Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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#21
Dakeyras

Dakeyras

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Re-opened at OP's request.

--------------

You mentioned in the PM sent something about a problem with Java? Could you explain as best able please what the exact issue/problem is, thank you.
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#22
Dakeyras

Dakeyras

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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