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Reboot at end of Ad-Aware scan


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#1
coejh

coejh

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Hi all,

I was helping a friend with her computer. She has a Dell laptop with Win 2000 Pro. Anti-virus and anti-spyware programs expired. Home page hijacked. Internet settings had been changed from DSL to dial-up.

I installed Ad-Aware ver. 1.06r1, Spybot, Zone Alarm and AVG anti-virus. Scanned with Spybot and AVG--malware and viruses found and removed. Was able to restore Internet settings and home page (and it didn't change again).

I ran an Ad-Aware scan twice. First time, scan completed. When I clicked on the Next button, the system rebooted. Scan Disk ran during reboot--errors found and fixed.

After everything else fixed, I tried to run Ad-Aware again. This time, the system rebooted at the same moment that the Ad-Aware sound played (the one that lets you know that objects have been found). Scan Disk ran again--no errors this time.

Seems like I cannot complete an Ad-Aware scan. Any ideas why? What should I do next?

TIA.

coejh
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#2
Guest_Andy_veal_*

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I ran an Ad-Aware scan twice. First time, scan completed. When I clicked on the Next button, the system rebooted. Scan Disk ran during reboot--errors found and fixed.


Any error messages?
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#3
coejh

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Andy,

No error messages that I remember. The errors were listed when Scan Disk finished, and I did not write them down. However, the second time Ad-Aware rebooted, and Scan Disk ran again, there were no errors listed.

I did not try to run Ad-Aware a third time...

Thanks,

coejh
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#4
Guest_Andy_veal_*

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I am unsure of what is causing this.

Have you had any other problems?

Are any objects found?

Before installing 1.06r1 did you uninstall the other version first
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#5
coejh

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Andy,

No other error messages to report. Could not tell you what other objects found using Ad-Aware as I never got far enough into the scan.

There was no other version of Ad-Aware on the laptop--I downloaded the latest version and installed it clean. However, you've given me an idea that perhaps I should uninstall this version, and download the latest version again, reinstall, and see what happens. I will try that (the next time I can get to her laptop).

I don't know how long it will be before I can work on her laptop again, so when I have something to report, should I open a new post, or add something to this one?

Thanks.

COEJH
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#6
Guest_Andy_veal_*

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Hello and Welcome

There are a number of options we can use in this situation. Firstly, please make sure you have the latest definition file: SE1R49 31.05.2005

We highly suggest doing a Disk Defragmentation and follow it with a thorough Check or Scan Disk, depending upon your version of Windows.

You could try scanning in: Safe mode

Another option is to try a command line:
1. Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke

Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

2. When the scan has completed, select Next.
3. In the Scanning Results window, select the "Scan Summary" tab.
4. Check the box next to each "target family" you wish to remove.
5. Click next, Click OK.

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the logfile. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.

Please let us know how you make out and which option worked.

All the best

Andy
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#7
Guest_Andy_veal_*

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Some freezing solutions,

Please continue with this topic.

Keep us updated! :tazz:

Take Care
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