I was helping a friend with her computer. She has a Dell laptop with Win 2000 Pro. Anti-virus and anti-spyware programs expired. Home page hijacked. Internet settings had been changed from DSL to dial-up.
I installed Ad-Aware ver. 1.06r1, Spybot, Zone Alarm and AVG anti-virus. Scanned with Spybot and AVG--malware and viruses found and removed. Was able to restore Internet settings and home page (and it didn't change again).
I ran an Ad-Aware scan twice. First time, scan completed. When I clicked on the Next button, the system rebooted. Scan Disk ran during reboot--errors found and fixed.
After everything else fixed, I tried to run Ad-Aware again. This time, the system rebooted at the same moment that the Ad-Aware sound played (the one that lets you know that objects have been found). Scan Disk ran again--no errors this time.
Seems like I cannot complete an Ad-Aware scan. Any ideas why? What should I do next?