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#1
mspetite1

mspetite1

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I have DSL at home and can not access the internet. I had a Trojan virus that has been removed, but I still can't get online. When I click the internet icon, nothing happens. I was trying to download Firefox to a disk to go home and install, but I don't have enough space on the disk. Please help. What can I do to get internet back. I need to cancel paying for DSL if I have no access. Thanks sooo much!
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#2
bunnybiz

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Hi, I had the same thing happen to me not to long ago. I called up my DSL provider (mine is earthlink) for technical support. I think what happen in my is that some of settings under Network were reset. I also had to reset my login into DSL. I have a certain IP address that I type in. (I wrote it down in my DSL Guide). This is how I reset my DSL. I'm sure it is different for everyone else depending on the provider.

Go call your DSL provider for support and get yourself back online.

I hope this helps.

bunnybiz
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#3
phybyr0ptyk

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Go call your DSL provider for support and get yourself back online.

I hope this helps.

bunnybiz

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Without knowing what type of infection you had or may still have, bunnybiz said it best.....call your DSL provider to help get you back online or follow the directions
HERE
download the software to disk from a friends computer along with the directions, install and run the software on your computer and then post a saved hijack this log to disk and post it here using the friends computer. Hope to see you back online soon :tazz:
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