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Maleware Form sent me here: System very slow, browsing slow, etc


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#16
rshaffer61

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Motherboard Info:

Download SIW from HERE and get the Standalone English version
It will install itself and when finished

Then Click on SIW Icon to run program
On the left side click on the Motherboard directory and then on the right, copy and paste the information in your next reply
On the left side click on the Sensors directory and then on the right, copy and paste the information in your next reply

http://www.gtopala.c...w-download.html
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#17
lady_jodie

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Here you go:


Property Value
VERNON (Dell Inc. Vostro 1000)
Summary
Manufacturer Dell Inc.
Model 0WY383
Version [unknown]
Serial Number .8QTNGG1.CN486438442291.
Bridge
North Bridge ATI Xpress 200 (RS480) Revision 10
South Bridge ATI SB600 Revision 00
CPU
Name Mobile AMD Sempron™ Processor 3600+
Cpu Socket Socket S1 (638)
Max CPU Speed 4000 MHz
Memory
Maximum Capacity 4096 MBytes
Maximum Memory Module Size [unknown]
Memory Slots 2
Memory Type DDR2
System Slots
ISA 0
PCI 2
AGP 0
VL-BUS 0
EISA 0
PCMCIA 0
ExpressCard 0
MCA 0
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#18
rshaffer61

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Hmm nothing on the sensors again.

Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.



Background info courtesy of DonnaB Thank you


As for TFC, this is a tidbit of an article I found a while back by a MicroSoft MVP.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB).

Before running, it will stop Explorer and all other running applications. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.
-- TFC only cleans temp folders.
-- TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail.




Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.
http://auslogics.com...defrag/download
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#19
lady_jodie

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I did both of these things yesterday. Do I need to do them again?
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#20
rshaffer61

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Nope sorry about that.
Is this a laptop or desktop?
You have two different issues going so I want to make sure which one I tackle first. :)
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#21
lady_jodie

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This is a laptop and it is maybe two years old. Please tell me this is not a hardware problem. I really dislike taking laptops apart... too many little bits and pieces.
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#22
rshaffer61

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Nope we're going to look at the basics first.
Have you checked the vents on the laptop to make sure they are clear of any dust bunnies?
When using the laptop do you have it on a hard surface or something soft like a blanket or pillow?
Do you have a cooling mat for the laptop that you use?

I would like to try something with the browser to see if it will help. I'm not sure which one you are using so I am including instructions for IE and for FireFox.

To disable add-ons in Internet Explorer 8

1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
2. Click the Tools button, and then click Manage Add-ons.
3. Under Show, click All add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on to disable. When you are finished, click Close.
Now restart IE and retry IE as before. Let us know if it still happens or not. If not then try enabling one add on at a time and trying IE again till you find the problem.
Most times the cause will be a toolbar add on.



* Go to Start and then to Run
* Type in firefox -safe-mode
* A window will popup asking things that you want to disable or reset (eg: reset/disable bookmarks/toolbars, etc.)
* Click Disable all add-ons and press Restart for the changes to take effect.


Let me know if Firefox runs faster now.
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#23
lady_jodie

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I am going to try this but I don't believe this is where the problem is. For one I have no toolbars installed. For another I have 3 browsers installed and the problem of slowness and delays happen in all of them just less severely in Chrome.

I have a targas cooling "wedge" that my laptop rests on. It even has fans to pull heat away from the laptop. I also regularly clean the air vents on the laptop.

Edited by lady_jodie, 25 August 2011 - 08:08 AM.

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#24
rshaffer61

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OK well when you are done with the above then please do the following.


Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.









Let's make sure all drives are using DMA mode

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your Hard drive controllers on both the Primary Controller and Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box open the drop down menu and select DMA if available
Redo the steps to check each of the Controllers
Click OK and exit all windows
Reboot to make sure all settings take affect. Reply back with your results
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#25
Macboatmaster

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I am back now.
Firstly - rshaffer61 thanks so much for looking after matters for me.

lady-jodie
Please DO continue with what rshaffer61 has said. He stands above me in the level of knowledge. We do, as he has said often work together.

When you have done what he has asked would you please confirm for me if you have had this running on your computer for sometime, I did not see it when I read the thread in Malware, from where you were advised to come here.

2. I do not remember seeing this on your computer when I read the thread in malware.
Glary Utilities 2.36.0.1232
http://www.glarysoft...lary-utilities/
This is a summary of that program
Glary Utilities is a freeware with registry and disk cleaning, privacy protection, performance accelerator and amazing multifunctional tools. It can fix dogged registry errors, wipe off clutters, optimize internet speed, safeguard confidential files and maintain maximum performance.


As I commented when I first noticed it, these registry cleaners can cause all sorts of problems.
Would you please tell us if this was in use, or has it been installed by you in an attempt to improve matters.
Please do not think I am being critical, many many people fall for the advertising blurb that comes with these programs.

I asked if the GlarySoft provided a facility to reinstate all that it supposedly diagnosed as errors. If so I am certain this is a route you should take

Additionally have you followed the advice from me and repeated by rshaffer61 regarding autoruns and the checking against the entries not found.

When you had it in clean boot, the simple checking of the small box on the message regarding system configuration utility would have ensured that the message did not show again.This information was actually on the link I sent re the clean boot.

Step 3: Log on to Windows
  • If you are prompted, log on to Windows.
  • When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.
However if no improvement was apparent, we may safely presume that it is not a matter can be dealt with through that utility.

Edited by Macboatmaster, 26 August 2011 - 11:36 AM.

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#26
lady_jodie

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Welcome back! I did install Glary but it is not a new install and I have not used it quite some time. I use it for the start up manager, which I like a lot. However, I did remove the program.

Thanks for clearing up the boot issue.

I will be following rshaffer61's latest instructions tonight so the scan can run over night. I planned to run it last night but a migraine interrupted my plans.
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#27
lady_jodie

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I cannot run Chkdsk /r. When I try the screen simply says "The type of the file is NTFS. Cannot lock current drive." The screen is locked up and I cannot close it even using Ctrl+Alt+Delete.

I checked the hard drive controllers and they are all already set to DMA.
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#28
rshaffer61

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You can do it a different way outside of Windows.



How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors

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#29
lady_jodie

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Just a heads up that I am running this scan tonight and will report the results tomorrow.
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#30
lady_jodie

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Well it seems Chkdsk was run twice these last couple days, once by me and once by my husband (it's his laptop). Here are the logs from both scans:

Scan from 8/29

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 8/29/2011
Time: 10:13:40 AM
User: N/A
Computer: VERNON
Description:
Checking file system on \DosDevices\C:
The type of the file system is NTFS.
Cleaning up minor inconsistencies on the drive.
Cleaning up 2274 unused index entries from index $SII of file 0x9.
Cleaning up 2274 unused index entries from index $SDH of file 0x9.
Cleaning up 2274 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

117154012 KB total disk space.
25586796 KB in 114295 files.
42832 KB in 9643 indexes.
0 KB in bad sectors.
262432 KB in use by the system.
65536 KB occupied by the log file.
91261952 KB available on disk.

4096 bytes in each allocation unit.
29288503 total allocation units on disk.
22815488 allocation units available on disk.

Internal Info:
e0 e1 02 00 2d e4 01 00 75 df 02 00 00 00 00 00 ....-...u.......
18 03 00 00 02 00 00 00 a6 0f 00 00 00 00 00 00 ................
12 ef 19 03 00 00 00 00 08 a3 3f 51 00 00 00 00 ..........?Q....
d4 6c 24 22 00 00 00 00 56 19 5b 64 03 00 00 00 .l$"....V.[d....
be c8 c5 2b 05 00 00 00 f6 1d 21 08 09 00 00 00 ...+......!.....
99 9e 36 00 00 00 00 00 90 38 07 00 77 be 01 00 ..6......8..w...
00 00 00 00 00 b0 b1 19 06 00 00 00 ab 25 00 00 .............%..


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.


Scan from 8/31

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 8/31/2011
Time: 11:28:35 AM
User: N/A
Computer: VERNON
Description:
Checking file system on \DosDevices\C:
The type of the file system is NTFS.
Cleaning up 1 unused index entries from index $SII of file 0x9.
Cleaning up 1 unused index entries from index $SDH of file 0x9.
Cleaning up 1 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

117154012 KB total disk space.
25702288 KB in 110480 files.
41036 KB in 9642 indexes.
0 KB in bad sectors.
262180 KB in use by the system.
65536 KB occupied by the log file.
91148508 KB available on disk.

4096 bytes in each allocation unit.
29288503 total allocation units on disk.
22787127 allocation units available on disk.

Internal Info:
e0 e1 02 00 45 d5 01 00 24 c1 02 00 00 00 00 00 ....E...$.......
18 03 00 00 02 00 00 00 c5 06 00 00 00 00 00 00 ................
c6 b3 1e 03 00 00 00 00 94 ee 2e 49 00 00 00 00 ...........I....
38 3f fe 11 00 00 00 00 4a 02 f3 3a 03 00 00 00 8?......J..:....
50 6d 82 29 05 00 00 00 6c c9 3e c4 08 00 00 00 Pm.)....l.>.....
99 9e 36 00 00 00 00 00 90 38 07 00 90 af 01 00 ..6......8......
00 00 00 00 00 40 be 20 06 00 00 00 aa 25 00 00 .....@. .....%..


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
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