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Secondary Logon Service is Missing

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Wendy Nelson

Wendy Nelson

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Unable to install GoToMeeting.


I've been downloading GoToMeeting for months for webinars, and all of a sudden it was giving me an unable to install to a folder error. I've already gone through troubleshooting with the helpdesk at Citrix/GoToMeeting. Here is their conclusion:

Hello Wendy Nelson,

Thank you for contacting Citrix Online Global Customer Support

After reviewing the information gathered by the agent you spoke to we will be unable to make GoToMeeting function as expected on your computer. A portion of your Windows installation, "Secondary Logon", is not present. This functionality is required in order for GoToMeeting to properly install itself from your web browser when joining a session. Restoring this service would either require a local technician, or a repair/reinstallation of a Windows 7.

If you have any additional questions or need further clarification regarding this matter, please feel free to reply directly to this email. For any other product inquiries or technical assistance, please visit us at our Support Center at http://support.citrixonline.com. Our Support Centers include Self Help files and our Global Customer Support Contact Information.

Thank you,

Kyle Gruel / Senior Support Specialist

Citrix Online Division http://www.citrixonline.com/ Citrix Systems, Inc.

So my question now is, what should I do? Do I really need to re-install the OS?

Wendy Nelson

Edited by Wendy Nelson, 22 August 2011 - 08:46 AM.

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Click on Start and type services.msc and press Enter.
Scroll down to Secondary Logon and double click on it.
Set Startup Type to Automatic then click on the Start button.
Click Apply then OK.

See if that helps.
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