Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Secondary Logon Service is Missing


  • Please log in to reply

#1
Wendy Nelson

Wendy Nelson

    New Member

  • Member
  • Pip
  • 1 posts
Unable to install GoToMeeting.

Hi,

I've been downloading GoToMeeting for months for webinars, and all of a sudden it was giving me an unable to install to a folder error. I've already gone through troubleshooting with the helpdesk at Citrix/GoToMeeting. Here is their conclusion:

Hello Wendy Nelson,

Thank you for contacting Citrix Online Global Customer Support

After reviewing the information gathered by the agent you spoke to we will be unable to make GoToMeeting function as expected on your computer. A portion of your Windows installation, "Secondary Logon", is not present. This functionality is required in order for GoToMeeting to properly install itself from your web browser when joining a session. Restoring this service would either require a local technician, or a repair/reinstallation of a Windows 7.

If you have any additional questions or need further clarification regarding this matter, please feel free to reply directly to this email. For any other product inquiries or technical assistance, please visit us at our Support Center at http://support.citrixonline.com. Our Support Centers include Self Help files and our Global Customer Support Contact Information.

Thank you,

Kyle Gruel / Senior Support Specialist

Citrix Online Division http://www.citrixonline.com/ Citrix Systems, Inc.
----------------------------------

So my question now is, what should I do? Do I really need to re-install the OS?

Thanks,
Wendy Nelson

Edited by Wendy Nelson, 22 August 2011 - 08:46 AM.

  • 0

Advertisements


#2
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,087 posts
Click on Start and type services.msc and press Enter.
Scroll down to Secondary Logon and double click on it.
Set Startup Type to Automatic then click on the Start button.
Click Apply then OK.

See if that helps.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP