Computer Crashing
#1
Posted 26 August 2011 - 07:24 AM
#2
Posted 26 August 2011 - 08:21 AM
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.
To do a screenshot please have click on your Print Screen on your keyboard.
- It is normally the key above your number pad between the F12 key and the Scroll Lock key
- Now go to Start and then to All Programs
- Scroll to Accessories and then click on Paint
- In the Empty White Area click and hold the CTRL key and then click the V
- Go to the File option at the top and click on Save as
- Save as file type JPEG and save it to your Desktop
- Attach it to your next reply
Motherboard Info:
Download SIW from HERE and get the Standalone English version
It will install itself and when finished
Then Click on SIW Icon to run program
On the left side click on the Motherboard directory and then on the right, copy and paste the information in your next reply
On the left side click on the Sensors directory and then on the right, copy and paste the information in your next reply
http://www.gtopala.c...w-download.html
Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....
Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
http://www.resplendence.com/downloads
#3
Posted 26 August 2011 - 10:47 AM
#4
Posted 26 August 2011 - 12:57 PM
Is this a laptop or desktop?
Any warranty still in effect for the system?
Second are you using AVG as your AV?
#5
Posted 26 August 2011 - 01:59 PM
MSI X58 Platinum - user's manual
http://us.msi.com/pr...ml#/?div=Manual
Intel® Core™ i7 Processor - design specifications
http://www.intel.com...cumentation.htm
http://ark.intel.com/products/37147
What would make my CPU run a little hot and is that the problem? Sounds like the problem might not be the power supply.
Edited by PC Genie, 26 August 2011 - 02:00 PM.
#6
Posted 26 August 2011 - 02:05 PM
One dust in the system
Airflow is impeded
Air temperature in the room
Fans not rotating fast enough due to clogging dust or other foreign matter
Fans not turning at all due to clogging dust or other foreign matter
Not enough power to run the components
My first suggestion would be to open the system and check for dust in the cpu fan. If it is dusty do not let the fan turn freely while using a can of compressed air to blow it out.
#7
Posted 26 August 2011 - 05:24 PM
#8
Posted 26 August 2011 - 06:31 PM
Do you have a fan that you could use to blow cool air into the system? Maybe take the side off and allow the fan to blow air directly into the system.
#9
Posted 27 August 2011 - 05:23 AM
Edited by PC Genie, 27 August 2011 - 05:25 AM.
#10
Posted 27 August 2011 - 05:37 AM
No it won't tell us that. What it does say is the temps are high and that is what I am concentrating on at the moment.Do the diagnosis reports say whether or not the heat doing damage to any specific component of my system?
This part we haven't gotten to yet but I'm willing to be this is a driver issue.Why does this happen when I view streaming video on the internet?
Have you been able to put a fan near your system as i asked prior? If so can you get a new Speedfan screenshot?
Also please do the following:
Please Run the PCPitstop.com OverDrive Full Tests
Here's how:
You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.
Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)
Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.
The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.
Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.
Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.
After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.
While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.
Best Regards
#11
Posted 27 August 2011 - 09:44 PM
Also I have registered on the PC Pitstop website and ran the test twice, because it keeps giving me an error. I may have to run the test again when their webmaster corrects the website error.
Unable to Load Results
We were unable to load the test results that you requested. Most often, this indicates that the results were not saved correctly in the database. Please try to test your system again.
We've logged this problem and will look into the cause. Sorry for the inconvenience.
The link to the error page is: http://www.pcpitstop...&conid=24530203 However, PC Pitstop did provide a snapshot report. http://www.pcpitstop...apit/browse.asp Do they usually provide a detailed report?
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Addendum
Following the above report, I watched two full streaming movies without a computer crash. The large room fan I mentioned has been blowing continuously about 2 Ft. from the open computer chassy. Whatever is overheating my computer is still in question, since I have not overclocked the processor intentionally.
Edited by PC Genie, 28 August 2011 - 12:16 AM.
#13
Posted 28 August 2011 - 08:22 PM
#14
Posted 29 August 2011 - 06:16 AM
Also I have registered on the PC Pitstop website and ran the test twice, because it keeps giving me an error. I may have to run the test again when their webmaster corrects the website error.
You are using IE for this correct?
Your issue does seem heat related from your speedfan picture and to be more exact your CPU temps are high.
Since putting the fan blowing into the system you have not experienced any crashes correct?
#15
Posted 29 August 2011 - 10:59 AM
Does the CPU have a heat safety that terminates all processes when reaching a specific temperature? Where can I find the temperatures for normal operations? The SpeedFan report doesn't identify where the temperatures are coming from?
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