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can't connect to iTunesStore -diagnostic tests show no problems


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#1
tangeerine24

tangeerine24

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When I try to connect to the iTunes store, the bar loads halfway and freezes. The error message tells me that the iTunes store can't connect to the network. Below is the diagnostic test:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 546
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43

iTunes Serial Number 00E2AE600CD4DEB0

Current user is not an administrator.
The current local date and time is 2011-08-27 11:14:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 3200 Graphics


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: c721a1bf84a9a2cde25f89db567e83d1

iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {397BFEE0-B154-49E8-8986-FC6AF0ED7728}
Description: Realtek PCIe FE Family Controller
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 27 10:39:36 2011

Lease Expires: Sun Aug 28 10:39:36 2011

DNS Servers: 192.168.1.1
71.242.0.12

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-27 11:05:27.
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#2
kurtisray

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i have this EXACT SAME problem... but on a Toshiba.

couldnt find anything on apple's site... go figure.

would be interested to find out if anyone else has a solution?
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#3
Molly Youd

Molly Youd

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I have exactly the same problem on my pc and laptop. I have not been able to connect for about six months now. Apple were of no help and I have tried everything I can find on numerous forums
Has anyone got a solution yet please?

Here is my diagnostic report.


Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Acer Aspire M3802
iTunes 10.5.3.3
QuickTime not available
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45

iTunes Serial Number 003AA904036457F0

Current user is not an administrator.
The current local date and time is 2012-03-02 12:00:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

Intel Corporation, Intel® G45/G43 Express Chipset
Intel Corporation, Intel® G45/G43 Express Chipset


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.5.3.3 (x64) is currently running.
iTunesHelper 10.5.3.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {B5295339-CFDD-488C-B5ED-6BF3BF06E359}
Description: G-302v3 802.11g Wireless PCI Adapter
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Mar 02 02:16:41 2012

Lease Expires: Sat Mar 03 02:16:41 2012

DNS Servers: 192.168.1.1

Adapter Name: {1475C761-93A8-4EDA-A634-16FC7BCEEF3D}
Description: Intel® 82567V-2 Gigabit Network Connection
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Mar 02 02:16:41 2012

Lease Expires: Sat Mar 03 02:16:41 2012

DNS Servers: 192.168.1.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-02 11:59:12.



The only thing I can see here that is wrong is it is saying I am not and administrator, but I am the only user and with full admin rights.
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