I also have a Westell Router and a Linksys wireless router and Verizon Family connection on my PC
Here's what the diagnostic brought up, i
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {E9E168C4-2C86-4D7C-84DA-787FB53B201D}
Description: NVIDIA nForce 10/100/1000 Mbps Ethernet #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {D80CA1ED-CBA2-4215-ACF5-899825EBD31F}
Description: NVIDIA nForce 10/100/1000 Mbps Ethernet
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.5
DHCP Enabled: Yes
DHCP Server: 192.168.0.5
Lease Obtained: Sun Aug 28 09:03:23 2011
Lease Expires: Mon Aug 29 09:03:23 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-28 11:05:39.
Edited by AllenStar2, 28 August 2011 - 09:29 AM.