[pleasantvalley]

Media Player 12 fails to recognize store bought cds or Dvds or any blank discs for burning. It will however play music from the library. Not pc savvy so hoping someone here can advise me on how to correct this issue. Windows says all is working and drivers are up to date. I was able prior to burn a disc but now nothing seems to work. It simply can't read any disc I insert into the drive. Please help!!!

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Hi PV and welcome.

Are you sure it is media player and not the drive itself? Can the drive read any disks?

[Digerati]

Hi PV and welcome.

Are you sure it is media player and not the drive itself? Can the drive read any disks?

[pleasantvalley]

Hello and Thank You for your reply! Well I was able to play a store bought DVD. However drive will not read any other type discs like a music cd or a blank for burning. Very puzzling. Any more ideas as to what is wrong?

[Digerati]

How old is the drive? Note that case fans will draw air through the cracks around the tray and pull dust into the optics area. Perhaps your drive just needs a thorough cleaning - or blasting with a can of compressed dusting gas.

Otherwise, if me, I would uninstall all the drivers, power down and unplug from the wall, and then unplug power from this drive, and boot up again to ensure the drivers are clear. Then shutdown, unplug from the wall again, and reconnect the drive. Make sure the rest of the interior is clean while in there. Be sure to touch bare metal before reaching in there too, to discharge any static in you body. Boot and hopefully the find new hardware will load the drivers again. You may then have to go out to the drive maker's site to get the latest drivers specifically for that drive.

Or, you may just need a new drive.