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Invalid IP address after removing virus


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#1
KDHoost

KDHoost

    Member

  • Member
  • PipPip
  • 16 posts
I recently was having some problems with my computer as I had removed my anti-virus software to get a new one and then never actually got around to installing the new one. Anyways, I eventually was able to download Malwarebytes and Avast Antivirus which seems to have helped with the virus and other problems, but now my emachine netbook will not fully connect to the internet in our building. It recognizes that it is there but gets stuck at "Acquiring network address." It is set to obtain the IP address and DNS server address automatically, but still will not connect. When I click on status under support it says:

Address type: Invalid IP Address
IP Adress: 0.0.0.0
Subnet Mask: 0.0.0.0
The Default Gateway is blank.

Any help would be great. I have no clue what kind of router we have as it is shared between our apartment building, but no other computer in our house or our Wii is having problems getting online.

Thank you
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#2
Troy

Troy

    Tech Staff

  • Technician
  • 8,839 posts
Hello and welcome.

Due to the nature of this request, I strongly recommend you follow the instructions in the link I am posting below:
http://www.geekstogo...cleaning-guide/

A malware specialist will confirm you are clean and will assist you in getting your network up and running again.
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