[Slink]

every time i try to start it normally a blue screen (picture in attachment)pops up right after the windows logo. i have ran malewarebytes and avast in safe mode (wont let me run safe mode with network) and it found viruses, so i removed them and its still has not fixed the problem

in safe mode i also get an error message (also in attachment)

is this a registry, software, hardware problem?

and this computer is my brothers desktop running windows xp.

thank you for you time, hope i chose the right sub forum for this topic.

Attached Thumbnails

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Edited by Slink, 30 August 2011 - 10:06 PM.

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Hi
. I'm Michael and I'm going to help you fix your computer

Note: Before we start the process you should:

• POST your logs, don't attach them, as it makes it harder to read. Also please don't edit any log in any case
• Disable ANY programs that offer real-time protection features while executing my instructions. That includes your antivirus, antispyware, windows defender or any other program that offers protection. When you're clean or waiting for my next set of instructions, re-enable them .If you need any help disabling them, ask.
• Topics that are idle for 4 days after I post instructions will be closed, unless I'm notified of the delay.
• Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.

Do you remember when that started?
Did you try to run any malware removal tool by yourself?



Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan


On completion of the scan click save log, save it to your desktop and post in your next reply


Also in Desktop there should be a file called MBR.dat after that, zip it and then attach it here



Next:


OTL Custom Scan

• Download OTL to your Desktop
• Double click on the icon to run it.
• Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top, make sure Stadard output is selected.
• Select Scan all users
• Check the boxes beside LOP Check and Purity Check.
• Under the Custom Scans/Fixes box copy and paste this in:
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  msconfig
  safebootminimal
  safebootnetwork
  activex
  drivers32
  %SYSTEMDRIVE%\*.exe
  %ALLUSERSPROFILE%\Application Data\*.exe
  %APPDATA%\*.
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  hklm\software\clients\startmenuinternet|command /rs
  hklm\software\clients\startmenuinternet|command /64 /rs
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  CREATERESTOREPOINT
  
• Click the button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open OTL.Txt in Notepad window.
• Please copy (Edit->Select All, Edit->Copy) the content of this file and post it with your next reply.

[michaelg9]

Hi
. I'm Michael and I'm going to help you fix your computer

Note: Before we start the process you should:

• POST your logs, don't attach them, as it makes it harder to read. Also please don't edit any log in any case
• Disable ANY programs that offer real-time protection features while executing my instructions. That includes your antivirus, antispyware, windows defender or any other program that offers protection. When you're clean or waiting for my next set of instructions, re-enable them .If you need any help disabling them, ask.
• Topics that are idle for 4 days after I post instructions will be closed, unless I'm notified of the delay.
• Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.

Do you remember when that started?
Did you try to run any malware removal tool by yourself?



Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan


On completion of the scan click save log, save it to your desktop and post in your next reply


Also in Desktop there should be a file called MBR.dat after that, zip it and then attach it here



Next:


OTL Custom Scan

• Download OTL to your Desktop
• Double click on the icon to run it.
• Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top, make sure Stadard output is selected.
• Select Scan all users
• Check the boxes beside LOP Check and Purity Check.
• Under the Custom Scans/Fixes box copy and paste this in:
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  msconfig
  safebootminimal
  safebootnetwork
  activex
  drivers32
  %SYSTEMDRIVE%\*.exe
  %ALLUSERSPROFILE%\Application Data\*.exe
  %APPDATA%\*.
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  hklm\software\clients\startmenuinternet|command /rs
  hklm\software\clients\startmenuinternet|command /64 /rs
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  CREATERESTOREPOINT
  
• Click the button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open OTL.Txt in Notepad window.
• Please copy (Edit->Select All, Edit->Copy) the content of this file and post it with your next reply.

[Slink]

im going to get my brother to bring his computer to my house later today so i can use my computer to d/l and transfer programs to his cause his wont let him access the internet. thanks for the reply

[Slink]

it wont even let me boot in safe mode anymore. im going to try and reinstall windows xp
the old recovery cd's wont work now cause the computer has been customized and updated for the original compaq



edit - so i repaired with the xp windows cd and it wouldnt let me install the ntldr & ntdetect.com files so i skipped them and let it finish and restarted my computer and now i get ntldr missing hit ctrl alt delete to restart..

Edited by Slink, 01 September 2011 - 11:45 AM.

[michaelg9]

Hello

Do you have the Windows XP CD?
What error do you get when you're trying to boot?
Did you re-install XP from scratch, or did you only do a repair install? Are there any data on that system you need recovered?

Edited by michaelg9, 01 September 2011 - 12:02 PM.

[Slink]

i used the windows xp repair and it wouldn't let me install the ntldr & ntdetect.com files so i skipped them and let it finish and restarted my computer and now i get ntldr missing hit ctrl alt delete to restart..

i also tried this (http://www.techwarel...ead.php?t=11400) but it said it denied me access

[michaelg9]

Hello,
Did you have any USBs connected to the computer when you were following the instructions here?
http://www.techwarel...ead.php?t=11400
If yes, disconnect the USB and try it again

Edited by michaelg9, 01 September 2011 - 12:20 PM.

[Slink]

the only usb i have connected are the keyboard and mouse.

[michaelg9]

OK, type this and tell me result:
map

[Slink]

C: ntfs 76309mb \device\harddisk0\partition1
A: \device\floppy0
D: \device\cdrom0
E: \device\cdcom1

[michaelg9]

OK, do you have two CDs inserted?
If not, type this and tell me the result:

COPY E:\i386\ntldr C:\
COPY E:\i386\ntdetect.com C:\

If it was successful then try to boot and tell me if you get any error messages

[Slink]

the system cannot find the file specified

and no just 1 cd in the top tray out of 2



question - what would happen if i do a clean install of windows? would it work or will i have the same problems?

Edited by Slink, 01 September 2011 - 12:56 PM.

[michaelg9]

If you do a clean install you will loose everything, including your programs and files, and start from the beginning as the day when you bought the computer.

We can fix this though. Do this:
From a clean computer, insert the windows CD and a clean USB. Open the CD drive and locate the following two files:

D:\i386\ntldr
D:\i386\ntdetect.com

Copy them on the USB drive.

Next:

Please print these instruction out so that you know what you are doing

File details OTLPENet.exe
Bytes=126,850,486
MB=120.9
MD5=8A7C5BA1C92552ADDCC5E468D0AA069A

• Download OTLPENet.exe to your desktop
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Connect the USB to the computer
• Copy the two files at the windows drive

After this, check your computer if it can boot and tell me

[Slink]

after i connect the usb drive where do i copy the 2 files to?
c: windows?

Edited by Slink, 01 September 2011 - 01:38 PM.

[michaelg9]

Are you in the OTLPE environment? If yes, open My computer and you'll see some drives there.
Determine which one is the windows Drive. To do this you can go to Documents and settings folder and check if a folder with your user account's name is there.
When you find the correct drive, copy the two files from the USB to the root of the Drive. For example if the correct drive's letter is C: you will copy them at C:\