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Malicious programs detected, can not run any programs


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#1
Julie Hernandez

Julie Hernandez

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I can not run any programs on my computer it states that malicious program has been detected. When the Security Protection runs a scan on my computer it comes up with 100+ threats detected. It also gives me the Malware name which are MANY to list.Every once in a while I can hear a static like sound coming from my computer. How can I get rid of this. When I try to start Internet Exporer is states, "File iexplore.exe is infected by W32/Blaster.worm". I have a Dell inspiron mini. I also see somthing that states Firewall Warning, "Security protection has detected a leak of your files though the Internet. We strongly recommend that you block the attack immediately". PLEASE HELP
Thank you
Julie
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#2
Essexboy

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Hi there lets see if we can stop this nasty

Download RogueKiller to your desktop

  • Quit all running programs
  • For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
  • When prompted, type 2 and validate
  • The RKreport.txt shall be generated next to the executable.
  • If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
Please post the contents of the RKreport.txt in your next Reply.

THEN

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

FINALLY

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image
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#3
Julie Hernandez

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Hello I tried to download the Roguekiller to my USB from my desktop and downoad it to my infected lap top but nothing. I will not let me open it at all even when I renamed it. Question will if affect my USB? Am I putting an infection on my USB that could possibly go to my desktop. Also once I put my USB in my laptop it does not give me an option to properly eject it.
Thanks for the help, hoping we can get rid of this soon.
Julie
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#4
Essexboy

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OK it looks like we will have to work outside of windows.. Can you burn a CD ?

OK next we will work outside of windows then Please print these instruction out so that you know what you are doing
  • Download OTLPENet.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start
  • Drag and drop this attached scan.txt into the Custom scans and fixes box, or double click the scan box [attachment=52286:scan.txt]
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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#5
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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