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antivirus rogue computer is a mess


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#1
ginrella

ginrella

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********DEFENDER VIRUS******

My computer is a total mess right now. There are anitvirus alerts popping up all over. I can turn it on in windows mode and it gives me a shield that says security warning and then starts to run a fake virus scan. It will not allow me on the internet. I have run malwarebytes several times and have removed infected objects. I ran it a third time and it said there were not infected objects. I then tried to do a system restore but it would not let me go back. It said no files were changed. The antivirus rogue keeps coming back. Any suggestions? I have desktop icon labeled security protection, properites are defender.exe. I am accessing geeks to go on another computer to try and get some help. I run a home business from this infected computer so I am in great need to get this resolved.

Thanks
David

Edited by ginrella, 03 September 2011 - 09:30 AM.

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#2
RKinner

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You might have better luck in Safe Mode with Networking
(Reboot and when you see the maker's logo, hear a beep or it talks about F8, start tapping the F8 key slowly. Keep tapping until the Safe Mode Menu appears and choose Safe Mode with Networking. Login with your usual login.)

See if you can get OTL to run:
Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.

Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

or Combofix

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Win 7 or Vista: Right click on ComboFix and select Run As Administrator to start the program.
XP: Double click on ComboFix


* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix. Allow it to install the Recovery Console then Continue. When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.


A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.

If all else fails then try the AVG rescue disk:
Step 1 in http://www.geekstogo...ystem-tutorial/

Ron
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