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"The default gateway is not available"


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#1
Stealdo

Stealdo

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Hi recently we purchased a new laptop from Comet. Its the Samsung RV11 with Windows 7. In the last 48 hours there have been connection issues which dis-connect me quite frequently. I've searched the issue on google and it appears it seems to be quite a common problem with Windows 7. Usually I wouldn't be too bothered however i'm off to uni in ten days so I need it sorted for my internet to work there. When I troubleshoot the problem it works and this is the error messages which appears. Any help is appreciated, i'm getting really frustated by this now and debating to get rid of the laptop all together. I've connected my iPod via the wifi for some time and there has never been an issue with this and the main home computer which is connected directly to the router has been fine for years.

Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Broadcom 802.11n Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.60.350.21
Inf File Name . . . . . . . . . : C:\Windows\INF\oem11.inf
Inf File Date . . . . . . . . . : 04 August 2010 17:37:28
Section Name . . . . . . . . . : BCM43XNG20_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_051a185f
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: 72b27a70-477b-4c0b-aa65-be406c3feda9
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 4

Connection status summary
Connection started at: 2011-09-05 19:42:30-875
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 6 item(s) total, 6 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-18-4D-65-A5-9A Infra g -19 11 NETGEAR
02-26-44-EC-6F-50 Infra <unknown> -83 1 BTOpenzone-H
02-26-44-EC-6F-51 Infra <unknown> -82 1 BTFON
00-26-44-EC-6F-4F Infra <unknown> -83 1 BTHomeHub2-ZN7Z
00-1C-DF-E4-C6-CB Infra <unknown> -77 6 ronald network
00-18-4D-1B-01-42 Infra g -83 11 SKY30540

Connection History

Information for Auto Configuration ID 2

List of visible networks: 6 item(s) total, 6 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 100 Yes NETGEAR
Infra <unknown> No 14 Yes BTOpenzone-H
Infra <unknown> No 16 Yes BTFON
Infra <unknown> Yes 14 Yes BTHomeHub2-ZN7Z
Infra <unknown> Yes 26 Yes ronald network
Infra g Yes 14 Yes SKY30540

List of preferred networks: 1 item(s)
Profile: NETGEAR
SSID: NETGEAR
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 4
Connection started at: 2011-09-05 19:42:30-875
Auto Configuration ID: 2
Profile: NETGEAR
SSID: NETGEAR
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-18-4d-65-a5-9a
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 6
Number of security packets sent: 6
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 1458
Ndis Tx: 1461
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 125
Multicast decrypt failure: 0
Rx success: 2712
Rx failure: 3366
Tx success: 1107
Tx failure: 0
Tx retry: 15
Tx multiple retry: 3
Tx max lifetime exceeded: 0
Tx ACK failure: 18
Roaming history: 1 item(s)
Times: 2011-09-05 19:45:08-033
Roamed from BSSID: 00-18-4d-65-a5-9a
Reason: 0x00010006

Information for Auto Configuration ID 1

List of visible networks: 5 item(s) total, 5 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 100 Yes NETGEAR
Infra <unknown> No 18 Yes BTOpenzone-H
Infra <unknown> No 20 Yes BTFON
Infra <unknown> Yes 14 Yes BTHomeHub2-ZN7Z
Infra <unknown> Yes 26 Yes ronald network

List of preferred networks: 1 item(s)
Profile: NETGEAR
SSID: NETGEAR
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 3
Connection started at: 2011-09-05 19:42:27-463
Auto Configuration ID: 1
Profile: Discovery connection
SSID: ronald network
SSID length: 14
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Fail 0x00000000
Association status: Fail 0x00000000
Association reason code: 0x00000000

Information for Connection ID 2
Connection started at: 2011-09-05 19:42:23-544
Auto Configuration ID: 1
Profile: Discovery connection
SSID: ronald network
SSID length: 14
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-1c-df-e4-c6-cb
Security and Authentication
Configured security type: Open
Configured encryption type: WEP
802.1X protocol: Yes
Authentication mode: Invalid (5)
Number of 802.1X restarts: 0
Number of 802.1X failures: 0
Key exchange initiated: No
Number of security packets received: 0
Number of security packets sent: 3
Security attempt status: Fail 0x0004800f

Information for Connection ID 1
Connection started at: 2011-09-05 19:39:50-132
Auto Configuration ID: 1
Profile: NETGEAR
SSID: NETGEAR
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-18-4d-65-a5-9a
Security and Authentication
Configured security type: WPA-PSK
Configured encryption type: TKIP
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 3
Number of security packets sent: 3
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 61
Multicast decrypt failure: 0
Rx success: 2409
Rx failure: 1638
Tx success: 666
Tx failure: 0
Tx retry: 6
Tx multiple retry: 3
Tx max lifetime exceeded: 0
Tx ACK failure: 9
Roaming history: 1 item(s)
Times: 2011-09-05 19:42:23-376
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101




Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 72b27a70-477b-4c0b-aa65-be406c3feda9
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi

Result of diagnosis: There may be problem






Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 72b27a70-477b-4c0b-aa65-be406c3feda9
Interface name: Broadcom 802.11n Network Adapter
Interface type: Native WiFi
Profile: NETGEAR
SSID: NETGEAR
SSID length: 7
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem






While typing this it's also dis-connected me once again
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