Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Printer Software & Drivers Refuse to Install


  • Please log in to reply

#61
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Just looking at it from all angles to get the correction direction. DriverMax seems to have the best capability to finding the right drivers and for free. I have been using it for the last 2 months or so and have even decided to purchase the Pro version since I can use it on up to 5 computers according to their site.
  • 0

Advertisements


#62
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Hello again, rshaffer61. I have some good news for you.

I finally was able to download the drivers you recommended from Dell's website. There were no problems this time.

My question to you now is, now that these drivers are installed, what should I do next?
  • 0

#63
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Is the printer still not working after updating all the drivers?
  • 0

#64
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Unfortunately, despite the installation of the drivers, the printer still fails to install, giving the same Windows error message as before. And it's plugged into a USB port in the back of my computer now.

Is it time to close the book on this case yet?

Edited by Matsuto77, 21 September 2011 - 08:39 AM.

  • 0

#65
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Is anything showing with a yellow exclamation mark in the device manager now?
  • 0

#66
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Nope. Everything appears to be working fine.
  • 0

#67
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Just for argument sake please go back to the bios and check the onboard peripheral settings to make sure the LPT port is enabled.
  • 0

#68
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
How exactly do I check the Bios? I'm never sure how to do it right.
  • 0

#69
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK then lets make sure the LPT is enabled in the bios.
Reboot the system and at the first post screen tap the Del key normally and it should get you into the BIOS
In there find either the Advanced, Onboard or Integrated Peripherals areas.
Using the keyboard arrow keys scroll down to the LPT or Printer entry and make sure it is Enabled and if not then look at the bottom of the screen it will tell you how to adjust or modify the values to Enable it.
When done make sure to click F10 to Save and Exit with the setting.
You will then be asked to click Y to Verify the Save and Exit
The system will now reboot with the new settings saved.
Let me know if this helps.
  • 0

#70
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
None of what you mentioned above was in my BIOS list. However, there was one near match, which was the Integrated Peripherals list. Here is what was in that list:

-Sound (On)
-Network Interface Controller (On)
-USB Emulation (On)
-USB Controller (On)
-PCI Slots (On)
-Serial Port 1 (Auto)
-Parallel Port <ENTER> -> Mode: PS/2; I/O Address: 378h
-Diskette Interface (Auto)
-Primary Video Controller (Auto)
-Onboard Video Buffer (1 MB)

What do you make of this?

Edited by Matsuto77, 21 September 2011 - 08:28 PM.

  • 0

Advertisements


#71
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts

-Parallel Port <ENTER> -> Mode: PS/2; I/O Address: 378h

This is you printer port in bold letters above
  • 0

#72
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
All right. So, is there something I should do with the values listed under Parallel Port? Or should I just leave it as it is for now?
(BTW, to access the BIOS on my computer, I have to press F2 rather than Delete, as you previously stated.)

Edited by Matsuto77, 21 September 2011 - 11:31 PM.

  • 0

#73
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
I'm not sure what other stuff is on that line but your parallel port should be setup as Bi-directional to talk correctly.
  • 0

#74
Matsuto77

Matsuto77

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
And how exactly do I change that, if possible?
  • 0

#75
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
If it highlights there should be instructions on the bottom on how to modify the settings.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP