have a full page popup ad from "Trend micro USA titanium antivirus buy now". How can I permanently delete this so it won't keep coming back. I've noticed anytime I am having a problem with my computer not running to speed I check the windows task manager & this advertisement is running. I hope you can help me. Thanks.
a popup I can't get rid of
Started by
Kraker
, Sep 10 2011 09:36 AM
#1
Posted 10 September 2011 - 09:36 AM
have a full page popup ad from "Trend micro USA titanium antivirus buy now". How can I permanently delete this so it won't keep coming back. I've noticed anytime I am having a problem with my computer not running to speed I check the windows task manager & this advertisement is running. I hope you can help me. Thanks.
#2
Posted 10 September 2011 - 02:06 PM
Have you tried deleting all your temp internet files in all the browsers you use? you can also look in msconfig to see if there is a startup file for trend micro and disable it to see if that solves the problem."Move on boot" will remove file that cannot be deleted by regular windows methods.
SRX660
SRX660
#3
Posted 10 September 2011 - 03:06 PM
Thanks for your reply. I deleted the temp internet files & I've looked through all my programs & I can't find anything that remotely resembles trend micro. Do you think it would help if I added another popup blocker?
#4
Posted 10 September 2011 - 03:40 PM
No, one popup blocker should be enough. From the trend micro website this may fix it.
(From the TrendMicro site)To uninstall Trend Micro Anti-Spyware:
1. Right-click on the Trend Micro Anti-Spyware (SpySubtract) icon on the lower-right corner of your screen, then click Exit.
2. Go to Start >Settings >Control Panel.
3. Double-click Add or Remove Programs
4. Select Trend Micro Anti-Spyware and click Remove or Change/Remove
5. Click Unintall.
6. Wait for the removal to finish.
7. A pop-up will appear that the uninstallation is finished.
8. Click on Start > My Computer or Computer > Local Disk (C:) > Program Files > Trend Micro
9. Delete the TMAS folder.
10. Empty your recycle bin for complete removal.
Have you tried using malwarebytes?
http://www.malwarebytes.org/
SRX660
(From the TrendMicro site)To uninstall Trend Micro Anti-Spyware:
1. Right-click on the Trend Micro Anti-Spyware (SpySubtract) icon on the lower-right corner of your screen, then click Exit.
2. Go to Start >Settings >Control Panel.
3. Double-click Add or Remove Programs
4. Select Trend Micro Anti-Spyware and click Remove or Change/Remove
5. Click Unintall.
6. Wait for the removal to finish.
7. A pop-up will appear that the uninstallation is finished.
8. Click on Start > My Computer or Computer > Local Disk (C:) > Program Files > Trend Micro
9. Delete the TMAS folder.
10. Empty your recycle bin for complete removal.
Have you tried using malwarebytes?
http://www.malwarebytes.org/
SRX660
#5
Posted 10 September 2011 - 04:32 PM
Try this link from Trend Micro for a program to remove Trend Micro Titanium Antivirus this should remove any remaning files of a trial period program or a built in program from Trend Micro.
http://solutionfile....agnosticXP.html
or if the previous link does not work try this
http://esupport.tren...ag=3395&rn=3394
Hope this helps
http://solutionfile....agnosticXP.html
or if the previous link does not work try this
http://esupport.tren...ag=3395&rn=3394
Hope this helps
#6
Posted 10 September 2011 - 05:11 PM
It isn't in my add/remove programs. Thanks much for taking time to help.
#7
Posted 10 September 2011 - 05:15 PM
Thanks for the links. It's obvious I am computer illiterate.
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