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a popup I can't get rid of


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#1
Kraker

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My computer has been automatically shutting down a lot lately & each time I restart it I
have a full page popup ad from "Trend micro USA titanium antivirus buy now". How can I permanently delete this so it won't keep coming back. I've noticed anytime I am having a problem with my computer not running to speed I check the windows task manager & this advertisement is running. I hope you can help me. Thanks.
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#2
SRX660

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Have you tried deleting all your temp internet files in all the browsers you use? you can also look in msconfig to see if there is a startup file for trend micro and disable it to see if that solves the problem."Move on boot" will remove file that cannot be deleted by regular windows methods.

SRX660
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#3
Kraker

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Thanks for your reply. I deleted the temp internet files & I've looked through all my programs & I can't find anything that remotely resembles trend micro. Do you think it would help if I added another popup blocker?
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#4
SRX660

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No, one popup blocker should be enough. From the trend micro website this may fix it.

(From the TrendMicro site)To uninstall Trend Micro Anti-Spyware:

1. Right-click on the Trend Micro Anti-Spyware (SpySubtract) icon on the lower-right corner of your screen, then click Exit.
2. Go to Start >Settings >Control Panel.
3. Double-click Add or Remove Programs
4. Select Trend Micro Anti-Spyware and click Remove or Change/Remove
5. Click Unintall.
6. Wait for the removal to finish.
7. A pop-up will appear that the uninstallation is finished.
8. Click on Start > My Computer or Computer > Local Disk (C:) > Program Files > Trend Micro
9. Delete the TMAS folder.
10. Empty your recycle bin for complete removal.

Have you tried using malwarebytes?

http://www.malwarebytes.org/

SRX660
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#5
Alzeimer

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Try this link from Trend Micro for a program to remove Trend Micro Titanium Antivirus this should remove any remaning files of a trial period program or a built in program from Trend Micro.

http://solutionfile....agnosticXP.html

or if the previous link does not work try this

http://esupport.tren...ag=3395&rn=3394


Hope this helps
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#6
Kraker

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It isn't in my add/remove programs. Thanks much for taking time to help.
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#7
Kraker

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Thanks for the links. It's obvious I am computer illiterate.
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