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New PC (GTX570, i5 2500k) - monitor won't turn on


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#1
Kryonix

Kryonix

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I just got my new system - it was assembled in a store and i chose the parts.

GTX570, i5 2500k, 8gb ram and asus motherboard.

It came without windows, so when I tried to install and booted the pc, everything seems to work..

....everything BUT the screen which wont turn on. PC boots normally, but the screen is just "off"..

I tried to plug in via DVI and VGA both directly to the gpu and into the motherboard, it didn't help.

the screen works fine on my older pc btw.


what am i missing? what can this be? maybe I should pull out the gtx570 and try booting with the onboard gpu?

also, i have a usb3 connector that sticks from the back of the case ( the usb pin) i have no idea why its there i never seen something like it... maybe its something to do with that?

thanks in advance
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#2
iammykyl

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Hi Kryonix. Posted Image

I would strongly advise that you do not touch the computer at all, not even opening the case as the system builder may have anti tampering in place and if disturbed you would void any warrentry you have.

Contact you support and enquire how to proceed.
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#3
Kryonix

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too late, i opened the case when i still was in the store to check everything out..


im pretty sure its not a bad hardware issue, but a hardware installation problem

what can this be?
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#4
iammykyl

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I think you should first contact the store before trying to sort it out yourself.
If it is bad installation, they should fix it. if it turns out to be a bad part, (ie the PSU, which is very hard to diagnose without specialist tools) they should still fix it.
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