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Help Pls! Have internet connnectio​n BUT can't access in


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#1
istatus

istatus

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My internet was working fine until this morning on my desktop. Now i can't access the internet thru IE9. I have internet thru my wifi on my laptop and Ipad but not on my desktop. It's giving me the Internet Explorer cannot display the webpage now. I tried to restore it to a couple days ago, but still no luck. I tried to plug my cable directly into the modem to see if it's the router but I can't access the internet still when directly plugged in. Please help!!! Thnx Btw, i can't sign onto AIM too, so it's not just the browser not working. I tried everything from Restore to a week ago to safe mode w/ network rebooting. Network adapter seems fine too.

Could it be a virus? I ran the Malwarebytes Full Scan and Virus scans but all came up empty except for some adware tracking cookies which i deleted. ANY IDEAS>??
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#2
Jintan

Jintan

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Welcome to GeeksToGo istatus,

Let's see if some known malware change-undoing might help with net access, but also see if you can run some scans, to check the results.

I will post the procedures for Vista/Win 7, so you may have to modify if this is XP or earlier.


REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyOverride"=-
"ProxyServer"=-
Open Notepad (Start Search, type Notepad then click the notepad file that shows in the display), and copy the text inside the box above and paste it into the open Notepad textbox.

Save this to your desktop as "fixer.reg"

Be sure to include the "" quotes in the name.

Then right click fixer.reg, select Merge, and allow it to merge the new information with the Registry.

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Go to Start, Run, type ncpa.cpl and press OK (Vista/7 Start Search instead of Run).

In Network Connections, right click the connection you normally use (usually Local Area Connection if hard cabled), then click Properties.

Double click Internet Protocol (TCP/IP), then make sure both of those options are set to obtain addresses automatically. If note, check those, uncheck any proxy options, and click Apply/OK/OK.

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In Internet Explorer, go to Tools - Internet Options - Connections tab - LAN settings button. Also make sure that is set to set to obtain addresses automatically.


Need to reboot for those changes to make sure all changes got completed.

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If the system is Vista/Windows7, when running any of the scan files we use, be sure to right click the file, then select "Run as administrator" to start the scan/tool.

And To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"


To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

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Click here and download OldTimer's OTL to your desktop, then click that to open the scan display. At the top click "Scan All Users", then click "Run Scan". Make no other changes at this time.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are also saved in the same location as OTL.exe. Post the contents of those back here please.

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Click here and download the installer for Gmer to your desktop, then click that file to run Gmer.


Once the opening scan finishes, click on Scan (again, before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

Note - If Gmer shows it has located infection once it's opening scan completes, do not click the Scan button. We don't want hidden malware settings to cause any problems. Instead, just click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

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Download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Decline a download of avast itself if offered
  • If avast! antivirus is already installed, go to the dropdown next to AV engine: and select (none)
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

A lot, but comprehensive, and will make sure we get a good view of everything.
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