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DNS errors and SLOW Web page load [Solved]


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#16
Render

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Ok I hope that this loads for you


:) What do you mean by that?
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#17
Jerry67

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I do not see my post about the kapersky not working. I tried to post the results and there was one infection, a trojan, that it removed. When trying to run the second part it stalls about about 65% and then I start over but it still will not go past 65%
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#18
Render

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OK. Please update me how is your computer running now? What problems you have?
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#19
Jerry67

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It seems to be improved but I still get DNS errors on occasion and when that happens everything slows down. If I go to google as my home page it will say there is a DNS error and the web page might have moved to a different location and I should reload the page later. If I continually reload it will eventually load but then it is slow to load for a while.
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#20
Jerry67

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tonight I came back to access this site and I got an error message and the message was that they had to use a cached copy of your website go allow me in.
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#21
Jerry67

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This morning I had to reboot my computer to even get to my home page and had to reload it several times. I shut the computer down and tried it a few hours later and the same problem, and very very slow to load and had to reload the address page several times.
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#22
Render

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Please download MiniToolBox and run it.

Checkmark following checkboxes:
  • List last 10 Event Viewer log
Click Go and post the result (Result.txt).
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#23
Jerry67

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Ok here you go.



MiniToolBox by Farbar
Ran by Jerry (administrator) on 27-09-2011 at 13:07:52
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
The content index database is corrupt. (HRESULT : 0xc0041800) (0xc0041800)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
0x%08x (0xc0041800 - The content index database is corrupt. (HRESULT : 0xc0041800))

Error: (09/27/2011 06:57:53 AM) (Source: ESENT) (User: )
Description: Windows (4548) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00032.log.


System errors:
=============
Error: (09/27/2011 09:11:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Tether service.

Error: (09/27/2011 09:11:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.

Error: (09/27/2011 09:11:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.

Error: (09/27/2011 09:11:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.

Error: (09/27/2011 09:10:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.

Error: (09/27/2011 09:10:51 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wuauserv service.

Error: (09/27/2011 09:10:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.

Error: (09/27/2011 09:10:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/27/2011 09:09:53 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (09/27/2011 06:57:55 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/27/2011 06:57:55 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
Element not found. (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
The content index database is corrupt. (HRESULT : 0xc0041800) (0xc0041800)

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (09/27/2011 06:57:53 AM) (Source: Windows Search Service)(User: )
Description: Details:
0x%08x (0xc0041800 - The content index database is corrupt. (HRESULT : 0xc0041800))

Error: (09/27/2011 06:57:53 AM) (Source: ESENT)(User: )
Description: Windows4548Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00032.log-1811


**** End of log ****
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#24
Render

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Do the following:

From the Start menu open your Computer
You should see something like this:

Posted Image

Right click your system partition (usually C) and select Properties

Posted Image

Select Tools tab and then Check now...
The second window will popup
Ensure you have ticks in both boxes
Then click Start
Windows will schedule it for the next boot
Reboot

Once that has completed:

Go to Start > All Programs > Accessories
Right click Command Prompt and select Run as administrator
When the prompt opens type the following bolded text and press enter

sfc /scannow (Note: There is a space between sfc and /scannow)

On completion reboot

Let me know results.
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#25
Jerry67

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Both of those scans showed no problems.
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#26
Render

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Thank you. It seems that your network problems are not malware related. Please make a new thread about your problem in Networking forum if you still want to solve it.

Anyway, why are you using Easy-Hide-IP 4.1.1.0?

Your logs shows that your system is clean.

Removing the tools we used:

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now copy/paste this: ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the /Uninstall, it needs to be there.

    Posted Image

  • Please follow the prompts to uninstall Combofix.
  • This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

NEXT...

OTL Clean-Up:

  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


There are a few things I recommend you to do once your computer is completely clean:

Updates for Windows - One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

How to turn on Automatic Updates for Windows:

Updates for other installed software

A common attack method for hacking attempts and malware installs is to exploit known vulnerabilities in programs that are commonly installed on a person's computer. These vulnerabilities could allow a remote user or malware developer to install malware, keyloggers, and backdoors on to your computer without your knowledge or permission.
Some of the programs that are commonly exploited include Adobe Shockwave, Adobe Reader, Sun Java, Adobe Flash, and even Windows itself. Therefore it is crucial that everyone remain vigilant as to when a security vulnerability is found in our installed programs and to update it when a security update is released. Unfortunately, no one has the time to stay on top of these updates, which can happen frequently.

I highly recommend you to install Secunia Personal Software Inspector (PSI) that can be used to scan your computer for known vulnerable programs, provide information on the vulnerability, and provide a location to an update for the vulnerable program. A tutorial on how to use Secunia Personal Software Inspector (PSI) can be found here: Keep Software Updated with Secunia PSI.

Web Browsers - Picking the right internet browser is very important. You need to find one that suits your needs but that is also safe. All browsers listed below are far more secure than Internet Explorer, immune to almost all known browser hijackers, and also have the best built-in pop up blockers.

Although, if you prefer staying with Internet Explorer I highly recommend you do this :

Make Internet Explorer more secure:
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the options Download signed and unsigned ActiveX controls to Prompt, and Initialize and Script ActiveX controls not marked as safe to Disable.
  • Next click OK, then Apply button and then OK to exit the Internet Properties page.

Tips to protect yourself against malware and reduce the potential for re-infection:

Now after all these steps, your PC will be more secure. However it is important to note that you can still get infected if you are not careful. One of the best security programs you can have is common sense. As malware gets more sophisticated, you need to be more wary. If you do get caught though and the above steps can't help prevent it, we will be here to help you out.

Stay secure and thank you for choosing GeeksToGo.
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#27
Jerry67

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Render please accept my deepest apology as I followed your advice and posted my problem on that other forum. NO response as yet from anyone there but I was told that I had not responded properly to your last post. I did uninstall that program about hiding IP as soon as you mentioned it the first time and I guess I neglected to tell you that. Please accept my apology and I will hope someone will be as responsible as you have been on your posts and attempts to help me.
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#28
Render

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Hi,

You are welcome. I would like to help you further but my knowledge ends here. Your computer seems malware free but we can't be 100% sure. It can be software or hardware issue. Macboatmaster is already helping you there so be patient please.
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#29
Jerry67

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I will be patient and I appreciate all the help and time that you gave me.
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#30
Render

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You are welcome.
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