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worm blaster 32 system secruity

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ok it's a fake anti virus program I have no clue how it got there I didn't install it but it won't let me do anything at all I can start my pc in safe mode that's it but cannot get on the Internet or anythin and when the " fake anti virus program" does the scan ( it's automatic) my pc will crash and goto a blue screen sayin it's trying to gather data for a unexpected shutdown , do I have to get my pc formatted and whipped clean or can this be fixed , if anyone would help me I'd be very greatfull for your time . thanks. and the randod shutdown has never happened until this worm came .

it's a Dell and windows vista
if I didnt look in the right place before I posted I'm sorry I'm new to this and could use help

Edited by NickF617, 16 September 2011 - 01:23 AM.

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Hello NickF617 and welcome to G2G! :)

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

We need to disable malware processes on your system first

  • Download TheKiller to your Desktop
  • Note that TheKiller is renamed as explorer.exe
  • Run it by double click (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
  • Press OK button after program finish
  • Do not restart your system after this step
NOTE: If malware blocks TheKiller from running please try to run it several more times

Step 2

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
    . Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 3

Please don't forget to include these items in your reply:

  • OTL log
  • OTL Extras log
It would be helpful if you could post each log in separate post
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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