I use this laptop for my home business/college classes.
After booting I try to click on Firefox or Internet Explorer,
it goes to a lighter screen with the cursor spinning around like it's trying. After a few minutes it hasn't done anything, (ignores Control, Alt, & Delete). Then it goes to a completely black screen with nothing but the mouse visible. It won't let me do anything.
I didn't think there was any spyware/malware on it, however I can't even run the steps in your tutorial to find out because
I can't get to the interntet!!
I've tried re-starting it and everything several times. I'm so frustrated, please help!