[amibrown17]

I have a virus, and my anti-virus software isn't working. I've tried running Malwarebytes but it only stays open for a few seconds and closes out. When I try to reopen it I get a pop-up saying "Windows cannot access specified device, path,or file.The same thing happens with Avast. On top of that I have a Google redirect virus. I ignored that for so long, not suspecting anything was wrong until I found this site. Now I see a lot of people have the same problem.

Any help you provide would be greatly appreciated. Thank you

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Since it may have killed Avast already, you may not need this but:

Click on the Avast ball. Then click on Additional Protections then on AutoSandbox then on Settings then uncheck Enable AutoSandbox. OK

Disable Avast while downloading and running the following: Right click on the Avast Ball and select Avast! Shields Control and Disable Until Computer is Restarted

Since I don't know what version of Windows you have I amd giving you the XP version. If you have Vista or Win 7 => right click on each program and Run As Administrator

You can try the zeroaccess removal tool:

http://anywhere.webr...izeroaccess.exe

Just download it, save it and run it. See if it works. Reboot before the next step:

Let's see what happens with Combofix:

ComboFix
:!: If you have a previous version of Combofix.exe, delete it and download a fresh copy. :!:

:!: It must be saved to your desktop, do not run it :!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Doubleclick on ComboFix to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix. Allow it to install the Recovery Console then Continue. When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.


A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Double click on TDSSKiller.exe
If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan


On completion of the scan (Note if the Fix button is enabled and tell me) click save log, save it to your desktop and post in your next reply

Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.

Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Ron

[RKinner]

Since it may have killed Avast already, you may not need this but:

Click on the Avast ball. Then click on Additional Protections then on AutoSandbox then on Settings then uncheck Enable AutoSandbox. OK

Disable Avast while downloading and running the following: Right click on the Avast Ball and select Avast! Shields Control and Disable Until Computer is Restarted

Since I don't know what version of Windows you have I amd giving you the XP version. If you have Vista or Win 7 => right click on each program and Run As Administrator

You can try the zeroaccess removal tool:

http://anywhere.webr...izeroaccess.exe

Just download it, save it and run it. See if it works. Reboot before the next step:

Let's see what happens with Combofix:

ComboFix
:!: If you have a previous version of Combofix.exe, delete it and download a fresh copy. :!:

:!: It must be saved to your desktop, do not run it :!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Doubleclick on ComboFix to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix. Allow it to install the Recovery Console then Continue. When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.


A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Double click on TDSSKiller.exe
If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan


On completion of the scan (Note if the Fix button is enabled and tell me) click save log, save it to your desktop and post in your next reply

Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.

Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Ron