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OpenCloud Security Virus - Help Removing!


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#1
wisdom77

wisdom77

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I put in the activation code that disables the annoying pop ups and removes the shortcut from my task bar. however, smart staff says i need to pay $119 to have them remove it because it is embedded into the hard drive and no software can remove it from my computer. Is this true??? I don't know what to do but I don't have $119 to have it removed completely. I'm a single mom and I go to school online. I need an honest answer please. I have Windows XP 2003 operating system and a Presario 2000 Compaq laptop. I'm using Firefox as my browser.
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#2
WhiteHat

WhiteHat

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Hello wisdom77 and welcome to GeeksToGo :)

I'm GLeobas and I'm going to help you fix your problem.

Please note that I'm currently in training and my posts have to be approved by an expert before I reply.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
  • Please do not try to fix anything without being asked
  • I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
  • I am currently reviewing your logs.

Edited by GLeobas, 20 September 2011 - 06:44 PM.

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#3
WhiteHat

WhiteHat

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Hi,

Please, follow those steps in the topic Malware and Spyware cleaning guide. At the end, post the log.

PS: Before you running OTL.exe, select the checkbox:


Extra Registry

  • Use SafeList
PS[2]: Don't create a new topic, post your messages in this topic.
PS[3]: Don't forget to post the Extras.txt log together with OTL.txt

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#4
WhiteHat

WhiteHat

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Hi,

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • In Extra Registry, select Use SafeList
  • Under the Custom Scan box paste this in

    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.*
    %systemdrive%\drivers\*.exe
    %systemroot%\system32\drivers\*.* /90
    %PROGRAMFILES%\*.*
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    C:\Windows\assembly\tmp\U /s
    CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

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