Hi & thanks for the reply,
I am curious as to why you suggest to reinstall the software???? My guess would be that this is more a hardware issue. Have you seen something like this be software related? I followed your link & the 1st link to help fix the problem on the page is unavailable at the moment. I went thru the trouble shooter and found the following link listing the exact problem.
Here is a link to the solution HP has: http://h20000.www2.h...ectID=c01643376
I may just go buy another printer. I have $100 in cartridges so I'll probably get the same series. Very frustrating to say the least but appreciate your assistance.