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Trouble malware on vista


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#31
SweetTech

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Can you please attempt to boot up in Last Known Good Configuration and see if it will allow you to boot up normally without the BSOD.

Last Known Good Configuration

Start the computer by using the last known good configuration. To start the computer by using the last known good configuration, follow these steps:

  • Restart your computer.
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • This will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll to Last Known Good Configuration
  • Then press the Enter Key on your Keyboard
  • Go into your usual account

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#32
Daclivont

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Another BSOD with the same stop code on last good config :)
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#33
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Hmmm... now it seems it's running outlook in the background. And when I cut the internet to it the svchost stops hogging all the cpu. Wonder if some sort of spam bot got in. :yes: It's especially suspicious to me cause we've never touched outlook on any of our computers :) lol

Edited by Daclivont, 29 September 2011 - 01:39 PM.

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#34
SweetTech

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Hmmm... now it seems it's running outlook in the background. And when I cut the internet to it the svchost stops hogging all the cpu. Wonder if some sort of spam bot got in. :yes: It's especially suspicious to me cause we've never touched outlook on any of our computers :) lol

I assume this is happening in Safe Mode?

I need to do some more research on that particular BSOD that you're receiving. I won't get around to do this till late morning/early afternoon tomorrow.

Hopefully I'll have something for you to try then.
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#35
Daclivont

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Yep in safe mode. NP take your time! Thanks for all the help so far!
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#36
SweetTech

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When you're receiving this BSOD can you see if there is a file that is listed after the BSOD code is listed? IF so, could you please provide me with that complete line?
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#37
Daclivont

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It lists Ataport.sys - Address 82EF8A65 base at 82EF4000, DateStamp 49e01eee

Edited by Daclivont, 30 September 2011 - 02:35 PM.

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#38
SweetTech

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You don't happen to have your Windows Vista disc do you?
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#39
Daclivont

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Yup, I have the Toshiba installation/repair disk
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#40
SweetTech

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Okay, that's good to know. I have a few ideas in mind, I'm looking into them as we speak. I should have something for you shortly.
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#41
SweetTech

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Okay.

Please visit the following link here: http://www.vistax64....ry-options.html

I'd like for you to attempt the instructions under Method 2 and continue following them until you get down to Step #6.

Once you do, please click on this link here: http://www.vistax64....tup-repair.html and proceed with those instructions.

I'd like to see if maybe that can fix the issue with that BSOD you are receiving when trying to boot up normally.

Please let me know how things go after trying the start-up repair.

Edited by SweetTech, 01 October 2011 - 10:30 PM.
fixed link

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#42
Daclivont

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The Startup repair said it could not detect a problem :)
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#43
SweetTech

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Okay, I was hoping that would find something and fix it. Lets try a repair install and see where that leaves us.

Link: http://www.vistax64....tall-vista.html

I'm going to be signing off for the night shortly, but will be checking back in on this thread in the afternoon. If you have any questions or encounter any issues, please post them here in the thread, and I'll respond to them when I get a chance.

Kindest Regards,
ST
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#44
Daclivont

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Sadly it seems that Toshiba did not include the ability to do a restore install only a full clean install.

As I have Everything on the system that is needed backed up and this has been more trouble then it's worth I'm going to go a head and do a full clean install.

Thanks for all the help SweetTech and good luck with the future! (hope you don't run into this one again lol)
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#45
SweetTech

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Hi Daclivont,

That's unfortunate, but a clean install is probably for the best as it ensures you are starting fresh.

I would be sure to scan your backed up files before I transfered them back to the computer. You could scan them with your Anti-Virus program, and even an Online Scanner if you wanted to.

The following is what I provide to the users I help after they're computer is clean.

All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.


Make Internet Explorer more secure

  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates

  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.

  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
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