[Applez]

The issue:
Constant "blue screen of death".

Happens when:
When trying to watch videos on youtube or blip and during "cut screens" in PC games. It doesn't happen (or at least hasn't happened yet) while using VLC mediaplayer to listen to music or watch videos. It isn't consistent with youtube or blip and has (once or twice) happened just while typing something in notepad.

When it started happening:
Roughly a week ago when I got a new graphics card and a new DDR memory chip. I replaced my old graphics card because I wasn't receiving any display on my monitor despite the monitor working perfectly (tested with a different computer). The only new software was the drivers for my graphics card and Icewind Dale (from Gog.com). A few hours after I replaced my graphics card, my DVD burner stopped working (powers but doesn't open). The DVD burner issue happened simultaneously with the blue screen issues but I am not sure if they are related.

The error provided by the blue screen:
I don't know. Since it isn't consistent when using youtube, I can't get it to happen while being ready for it and it only gives me a few seconds between the error screen and rebooting. I, do however, have the error report it tries to send to Microsoft when windows reboots.

BCCode : 9c BCP1 : 00000004 BCP2 : 80546DF0 BCP3 : F2000010
BCP4 : 00010C0F OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Computer information:
Windows XP Professional SP3. Biostar NF4ST-A9 motherboard (AMD Athlon 64 Processor), GeForce GT 220 graphics card (installed right before issues), 2x 1024 meg DDR memory (1 of which installed right before having issues). Not sure what else is needed or helpful.


Before posting this, I did a virus scan (turned up nothing), a spyware scan (clean), a malware scan (clean), and removed and reconnected the graphics card and memory. I also unconnected and reconnected the DVD burner. Didn't remove or undeleted the graphic card drivers due to DVD drive not opening.


Thank you in advance and I consider myself a computer noob so I am not sure how much more additional information I can provide.

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Hello Applez.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.








Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program






Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads






Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

[rshaffer61]

Hello Applez.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.








Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program






Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads






Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

[Applez]

Thanks for the reply. Here is the information requested:

BlueScreenView results:
==================================================
Dump File : Mini092511-01.dmp
Crash Time : 9/25/2011 3:25:15 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 0x00000004
Parameter 2 : 0x80546df0
Parameter 3 : 0xb2000010
Parameter 4 : 0x00010c0f
Caused By Driver : hal.dll
Caused By Address : hal.dll+58db
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cb5
Stack Address 1 : hal.dll+58db
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS.0\Minidump\Mini092511-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

WhoCrashed Results:

Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\WINDOWS.0\Minidump

Crash dumps are enabled on your computer.


On Sun 9/25/2011 10:24:36 PM GMT your computer crashed
crash dump file: C:\WINDOWS.0\Minidump\Mini092511-01.dmp
This was probably caused by the following module: hal.dll (hal+0x58DB)
Bugcheck code: 0x9C (0x4, 0xFFFFFFFF80546DF0, 0xFFFFFFFFB2000010, 0x10C0F)
Error: MACHINE_CHECK_EXCEPTION
file path: C:\WINDOWS.0\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
----------------------------------------------------------------------------------------------------------

AutoRuns.txt and Speedfan.JPG attached as requested.

Attached Thumbnails

• 

Attached Files

•  AutoRuns.txt   31.98KB   113 downloads

[rshaffer61]

Ok first thing I see is a problem with the OS itself and specifically the Hal file.
Please do the following and let me know the results.



Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions

[Applez]

My DVD drive isn't working so my Windows CD is useless. When I change the SourcePath to C:\, I still get the ask for CD message when I attempt sfc /scannow.

[rshaffer61]

Well we will try a different approach then.

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.

[Applez]

This is the log from the Event Viewer:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 315 unused index entries from index $SII of file 0x9.
Cleaning up 315 unused index entries from index $SDH of file 0x9.
Cleaning up 315 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

244187968 KB total disk space.
88420124 KB in 67222 files.
23916 KB in 6677 indexes.
0 KB in bad sectors.
199300 KB in use by the system.
65536 KB occupied by the log file.
155544628 KB available on disk.

4096 bytes in each allocation unit.
61046992 total allocation units on disk.
38886157 allocation units available on disk.

Internal Info:
f0 c4 01 00 b7 20 01 00 b8 84 01 00 00 00 00 00 ..... ..........
1f 1c 00 00 03 00 00 00 2b 05 00 00 00 00 00 00 ........+.......
d0 6c 75 02 00 00 00 00 40 eb 71 26 00 00 00 00 [email protected]&....
3a 5a 08 04 00 00 00 00 8c 87 80 58 04 00 00 00 :Z.........X....
34 40 e2 ac 06 00 00 00 3e e3 16 3a 0b 00 00 00 4@......>..:....
99 9e 36 00 00 00 00 00 a0 39 07 00 96 06 01 00 ..6......9......
00 00 00 00 00 70 bc 14 15 00 00 00 15 1a 00 00 .....p..........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.

[rshaffer61]

Redo the last steps please. I need to make sure it corrected something I see in your log.

[Applez]

Sorry but I don't know what last steps you are referring to. Do you mean the "sfc /scannow" run command (because it still asks for the disk)? Or do you want me to do checkdisk again?

Edit:

WhoCrashed now claims that my problem is from nv4_mini.sys (nv4_mini+0x338259) and nv4_disp.dll (nv4_disp+0x295B0). Which are Nvidia related and my current (and last) graphics card is from Nvidia so it appears to be a driver issue?

Download drivers from their website, I'll edit this once I install them and reboot.

Edited by Applez, 25 September 2011 - 09:38 PM.

[rshaffer61]

Sorry post 6 with the chkdsk /r

[Applez]

After receiving the error screen twice upon booting windows after my second time of doing chkdsk. I crossed my fingers and decided to try swapping DVD drives with my other computer, it worked so I just ended up reformatting and reinstalling windows.

I do appreciate all of the help, rshaffer61.

[rshaffer61]

Not the outcome I was hoping for but I am glad you have resolved the issue.
Please let us know how everything works out and thank you for letting us know the final resolution.
Thank you for your patience and cooperation through the steps. I will continue to monitor this topic for awhile to check on any final updates or in case you have further issues with the new installation.

[Applez]

Same issue. Again.

WhoCrashed:

On Mon 9/26/2011 10:54:29 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini092711-01.dmp
This was probably caused by the following module: hal.dll (hal+0x58DF)
Bugcheck code: 0x9C (0x4, 0xFFFFFFFF80545FF0, 0xFFFFFFFFB2000010, 0x10C0F)
Error: MACHINE_CHECK_EXCEPTION
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

This is a fresh install. Just finished reinstalling windows last night. Only programs on are Microsoft Office, Firefox, Winamp, CCleaner, Daemon tools, and drivers.

[rshaffer61]

Ccleaner you are using for what exactly?

[Applez]

My family uses it for clearing out temp files, internet caches, that sort of thing. I haven't used the Registry cleaner function in months and I modify all my startup programs via the run command and use windows for uninstalling. I don't use it but it keeps being installed since my mother and sister are paranoid about temp files.