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Firefox keeps crashing when using google. google also redirects when c


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#16
lauraruth

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My computer is working fine, i think i am going to stick with google chrome as it seems to work a lot quicker than firefox anyway.

Thankyou so much for your help!

Laura
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#17
michaelg9

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I can see a strange error in your logs,:

The driver detected a controller error on \Device\Harddisk1\DR1.
The driver detected a controller error on \Device\Harddisk1\DR2.

Do you have any problems with your Hard drives? Do you hear any sound coming out of them?

  • Double-click My Computer, and then right-click the hard disk that you want to check. C:
  • Click Properties, and then click Tools.
  • Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed
  • Check both boxes and then click Start.
    You will receive the following message:
    The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
  • Click Yes to schedule the disk check, but don't restart yet.



Next:



1. Open the Start Menu.

2. Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator. (See screenshot below)
Posted Image

3. In the elevated command prompt, type sfc /scannow and press Enter. (see screenshot below)
NOTE: This may take a little bit to finish.
Posted Image

4. When the scan is complete, copy the line below and paste it at the command prompt. Then press Enter

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt


5. The file sfcdetails.txt will now be on your desktop. Please open it , Edit | select all | copy and paste it in your next reply.

Then do this:

Click Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sigverif

Press Start in the new window. This will check your drivers. If you just get a few when it finishes tell me what they are. If you get a lot just look for those with newish dates (since about the time the problem started.)


Next:

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot. The disk check will run and will probably take an hour or more to finish.



Next:

Reboot and let the computer scan Drive C:. When it finishes, do this:

  • Double-click My Computer, and then right-click the hard disk that you want to check. D:
  • Click Properties, and then click Tools.
  • Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed
  • Check both boxes and then click Start.
    You will receive the following message:
    The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
  • Click Yes to schedule the disk check, restart and let it scan drive D:.


Next:
  • Please download the Event Viewer Tool by Vino Rosso and save it to your Desktop
  • Right-click VEW.exe and Run AS Administrator
  • Under 'Select log to query', select:
    System
  • Under 'Select type to list', select:
    Error
    Warning
  • Then use the 'Number of events' as follows:
  • Click the radio button for 'Number of events'
  • Type 20 in the 1 to 20 box
  • Then click the Run button.
  • Notepad will open with the output log.
  • Please post the Output log in your next reply then repeat but select Application.

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#18
lauraruth

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Hi, I have not experienced any problems with my hard drives but did the scans regardless.

There was nothing found in the drivers scan and also nothing found in the 2 hard drive scans.

Here is the log from the event viewer:


Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 21/10/2011 15:50:13

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 19/10/2011 21:46:26
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {995C996E-D918-4A8C-A302-45719A6F4EA7} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 21/10/2011 09:48:33
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 21/10/2011 09:24:39
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name gfjihaejmg.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:20
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:18
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:47
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:10
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name profile.ak.fbcdn.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:06
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:04
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name gigsandtours.seetickets.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:11:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name news.google.co.uk timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:03:16
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:03:06
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name photos-h.ak.fbcdn.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:51
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name saafzfemju.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:40
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:28
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:23
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:21
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:18
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:15
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name ib.adnxs.com timed out after none of the configured DNS servers responded.


Thankyou for your help.
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#19
lauraruth

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Hi, I have not experienced any problems with my hard drives but did the scans regardless.

There was nothing found in the drivers scan and also nothing found in the 2 hard drive scans.

Here is the log from the event viewer in system mode:


Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 21/10/2011 15:50:13

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 19/10/2011 21:46:26
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {995C996E-D918-4A8C-A302-45719A6F4EA7} did not register with DCOM within the required timeout.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 21/10/2011 09:48:33
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 21/10/2011 09:24:39
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name gfjihaejmg.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:20
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:18
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:24:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:47
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:10
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name profile.ak.fbcdn.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:06
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:23:04
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name gigsandtours.seetickets.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:11:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name news.google.co.uk timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:03:16
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:03:06
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name photos-h.ak.fbcdn.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:51
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name saafzfemju.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:40
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:28
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:23
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:21
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:18
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:15
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name wpad.Home timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 21/10/2011 09:02:01
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name ib.adnxs.com timed out after none of the configured DNS servers responded.

it wouldn't let me run the "application" mode as it said "run time error"?

Thankyou for your help.
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#20
michaelg9

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OK, as long as everything is working fine I'm happy :)
Do you have any other problems with your computer?
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#21
lauraruth

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No other problems, everything is working fine! :)

Thankyou for all your help!
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#22
michaelg9

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Happy to hear that you're clean finally :yes:

Congratulations! Your logs are clean! :) Now that you are clean, please follow these precautions in order to keep safe:


Over the course of the fix you've used a variety of special tools to help with the cleaning process - none of these are of any use to you now that you're clean, and it's best not to have them hanging around on your computer.


Next:


Uninstall ComboFix from your computer:
  • Click on Start > Run
  • Type Combofix /Uninstall in the run box and click Ok. Note the space between the x and the /u, it needs to be there.
    Posted Image

Next:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL for the last time and hit the cleanup button. It will remove all the programs we have used plus itself.

Next:

Note: If you are using Firefox I would suggest the use of these add-ons:
  • NoScript - for blocking ads and other potential website attacks.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.


Next:


Automatic Updates for Windows
  • Click Start.
  • Select Settings and then Control Panel.
  • Select Automatic Updates.
  • Click Automatic (recommended)
  • Choose a day and a time when you know the computer will be on and connected to the internet.
  • Click Apply then OK.



Next:


Additional security programs - For additional security, the use of these tools is important:
  • Malwarebytes Anti-Malware. - Update the free version and scan with it often. It is an excellent scanning tool to have on your side.
  • The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer. This little program packs a powerful punch as it block ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial

Next:

Upgrading Java:
  • Go here and click Do I have Java
  • It will check your current version and then offer to update to the latest version, if there are any.


Next:


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.


Next:


Keep a backup of your important files to prevent future data loss.


Happy safe computing !! :)
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#23
lauraruth

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Thanks again I have removed all of that software and installed updates.
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#24
michaelg9

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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