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hp printer not there but there


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#1
parrot28

parrot28

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My Niece has laptop with vista. Every time she boots up it ask to install HP photo and image into cdr drive. Niece has never had hp printer, I looked in add and remove or program & fetchers but nothing have typed in search menu but nothing locked in system device management still nothing open printer device that has nothing installed glary utilities done cleen up like reg clean defrag stat up menu but still nothing. So can somebody help suggest what I could try thank you
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#2
phillpower2

phillpower2

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Hi parrot28 :)
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will look at other possible causes and solutions.
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