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RunDLL Error and Possible Virus


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#1
debz1989

debz1989

    New Member

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Hi there,

Thank you so much in advance for any help you can give me. My problem has two parts (I think) and any help would be greatfully received.

My new laptop has started showing a 'RunDLL Error' when starting up. It says -

'There was a problem starting C:\Users\Debbie\AppData\Local\utebupiceric.dll
The specified module could not be found'

This has been happening for around two weeks now. I then received a lovely phone call form my bank to tell me that someone had accessed my online banking and attempted to empty my back account into theirs, and the most likely explanation seemed a virus of sorts on my laptop. I have run my standard Avast and it picked up a few files which have now been quarantined and/or removed, but I'm panicking in case there is anything left on the machine.

Any help with either part would be much appreciated.

Thanks,

Debbie
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#2
Jack&Jill

Jack&Jill

    Trusted Helper

  • Malware Removal
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Hello and welcome to Geeks To Go.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Watch Topic near the top of the page, then select Immediate Notification. Click on Proceed.

Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will be closed.
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#3
Jack&Jill

Jack&Jill

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  • Malware Removal
  • 91 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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