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Blue Screen need help


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#1
Dominic18

Dominic18

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Ok so comp has been blue screening 4 times in the past month. One time kid was playing games, other time was using Photoshop and watching YouTube and the two other time was just browsing the nest with three or 4 tabs open. I have the who crashed report. Driver is up to date and temps via GPU-Z never go over 69C


System Information (local)
--------------------------------------------------------------------------------

computer name: C3PO-89D7DDE781
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel® Core™ i3-2100 CPU @ 3.10GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 3209801728 total
VM: 2147352576, free: 2038542336



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Fri 9/30/2011 3:30:02 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini093011-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x242E0E)
Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFB8398925, 0xFFFFFFFFB08E6880, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M




On Thu 9/22/2011 5:18:56 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini092211-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x925)
Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFB8390925, 0xFFFFFFFFB02AB800, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 9/22/2011 5:17:56 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini092711-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x10F32E)
Bugcheck code: 0xEA (0xFFFFFFFF8905BB20, 0xFFFFFFFF8A0DA460, 0xFFFFFFFF8A441250, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation THREAD_STUCK_IN_DEVICE_DRIVER




On Sat 9/17/2011 8:06:21 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini091711-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x7664F)
Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFB8480925, 0xFFFFFFFFB2870280, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
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#2
Macboatmaster

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Welocme to GeekstoGo

1. If the computer is branded please provide the make and model.

2. If it is a desktop, does the monitor connect on the I/O plate near to the mouse, keyboard, LAN and speakers etc.
OR is the monitor connected on a separate plate further away.

3. Go Start, right click My Computer, click properties and the the hardware tab, then click the device manager button and see if there are any warnings on any entries, these will be a yellow or red mark on the left of the item.

Then open the entry display adaptors and post what is shown there please.-
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#3
Dominic18

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Thanks for the reply

1. Not branded

2. Its a separate plate further away

3.No yellow or Red marks and under display adapters just has NVIDIA GeForce GTX 285
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#4
Macboatmaster

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Download and install this one please.
http://www.nvidia.co...us&type=GeForce
Download and save the file.
UNINSTALL the present driver see these IMPORTANT instructions
Previous Driver Files Remain After Overinstalling with
Release 256 or Earlier Drivers
Issue
When installing a Release 256 or earlier driver over a Release 260 or later driver, some of
the previous driver files remain on the hard disk, resulting in potential conflicts.
Workaround
After installing a Release 260 or later driver, you must uninstall the driver first before
installing a Release 256 or earlier driver.
Uninstalling Drivers Using Device Manager is not Supported
Issue
On all supported versions of Microsoft Windows, uninstalling the NVIDIA driver using
the Windows Device Manager may not remove associated files or applications.
Explanation
Microsoft has confirmed that this behavior is by design.
If you wish to uninstall the NVIDIA driver, it is recommended that you do so using Add
and Remove programs.
See the Microsoft KB article 2278714.

Then follow these instructions please.
Installing the NVIDIA Graphics Drivers
1 Follow the instructions on the NVIDIA .com Web site driver download page to locate
the appropriate driver to download, based on your hardware and operating system.
2 Click the driver download link.
The license agreement dialog box appears.
3 Click Accept if you accept the terms of the agreement, then either open the file or save
the file to your PC and open it later.
4 Open the NVIDIA driver installation .EXE file to launch the NVIDIA InstallShield
Wizard.
5 Follow the instructions in the NVIDIA InstallShield Wizard to complete the
installation.

Edited by Macboatmaster, 30 September 2011 - 02:04 PM.

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#5
Macboatmaster

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Dominic18

You joined GeekstoGo on the 30 Sept and asked for help with this matter.
We are pleased to have you as a member, but since the advice was posted, you responded just the once, to the original request for further details regarding the problem.
Further advice was posted regarding the solution and since then we have heard nothing from you.
Please do update your thread when you get chance.
Hopefully the advice has proved successful.
If not we are ready to assist further.

Thank you
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#6
eSKape

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Hello, I have the exact same problem (I think) - except that it almost happens on a daily basis.

Sometimes it's when closing down a browser window with flash video, but sometimes it just happens - even when not using the computer...
It BSOD's with varying messages, mostly it stalls, with the mouse sometimes working and in the end it all stalls - after 20 seconds to several minutes, it BSOD's with a watchdog.sys error, and sometimes it's with some NVIDIA file error.

The first WhoCrashed analysis below was definitely with watchdog.sys in the BSOD.

Sometimes I can't wait long enough for the BSOD to show, so I just reset the computer (knowing that there is a major risk in doing so).


Anywho, I will try to do what macboatmaster described, but I'm unsure of the process.
Do I have to do the following?
1. Uninstall the present driver (and apps) with the Add/Remove Programs windows
2. Install the linked driver (275.33-desktop-winxp-32bit-english-whql.exe)
3. After that, go download and install the newest driver from nvidia.com?

And - do I have to reboot inbetween uninstalling the present driver and installing drivers?

Or - do I have to disregards the first two lines about downloading the exact driver, uninstall my present driver and then go fetch the newest one?

The last I have tried, and it still crashes...

Any help would be appreciated... I'm starting to think it might be hardware, and I really don't want it to be... :/

Best regards
eSKape


On Tue 11-10-2011 09:16:27 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini101111-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x242E0E)
Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFB8450925, 0xFFFFFFFFAC8E52E4, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

On Fri 07-10-2011 20:48:57 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini100711-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x8DE76)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBD09FE76, 0xFFFFFFFFAB8A1A98, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

On Tue 04-10-2011 20:30:19 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini100511-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x1DB0EC)
Bugcheck code: 0x1000008E (0xFFFFFFFFE0000001, 0xFFFFFFFFB2D76925, 0xFFFFFFFFA82E38AC, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

On Sun 19-06-2011 01:17:26 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini061911-01.dmp
This was probably caused by the following module: nv4_disp.dll (nv4_disp+0x10FCBF)
Bugcheck code: 0xEA (0xFFFFFFFF89C73960, 0xFFFFFFFF8A295400, 0xFFFFFFFF8AAADA08, 0x3)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Windows XP Display driver, Version 280.26
company: NVIDIA Corporation
description: NVIDIA Windows XP Display driver, Version 280.26
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nv4_disp.dll (NVIDIA Windows XP Display driver, Version 280.26 , NVIDIA Corporation).
Google query: nv4_disp.dll NVIDIA Corporation THREAD_STUCK_IN_DEVICE_DRIVER
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#7
eSKape

eSKape

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I just got GPU-Z and checked the temperatures. They are rather high I would say - but they are completely stable when viewing youtube videos. Haven't checked with games yet.

        Date        , GPU Temperature [°C] , PCB Temperature [°C] , GPU Temperature [°C] , PCB Temperature [°C] , Fan Speed (%) [%] 
2011-10-11 11:55:28 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 11:55:29 ,               76.0   ,               60.0   ,               68.0   ,               60.0   ,              73   
2011-10-11 11:55:30 ,               76.0   ,               59.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 11:55:31 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 11:56:18 ,               76.0   ,               60.0   ,               68.0   ,               60.0   ,              73   
2011-10-11 11:57:41 ,               76.0   ,               59.0   ,               68.3   ,               59.8   ,              73   
2011-10-11 11:57:42 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 11:57:46 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 11:57:50 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 12:31:27 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73   
2011-10-11 12:31:28 ,               76.0   ,               59.0   ,               68.0   ,               59.8   ,              73   
2011-10-11 12:31:29 ,               76.0   ,               60.0   ,               68.3   ,               60.0   ,              73

Edited by eSKape, 11 October 2011 - 04:43 AM.

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#8
Dominic18

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I do apologize but I have been away since Oct 1st. I followed that KB article you linked and that has seemed to clear the issue. Haven't had a blue screen to date.

Thanks again for the help.
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#9
Macboatmaster

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Dominic 18

Thnak you for the response.
Pleased that it assisted you.

Edited by Macboatmaster, 11 October 2011 - 06:43 AM.

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#10
Macboatmaster

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eSKape

Firstly welcome to GeekstoGo.

Secondly please post your query in a NEW TOPIC as per the guidelines here
http://www.geekstogo...r/Discover.html

The reason for that is that had Dominic 18 still required help, your query simple confuses the issue as it is not practical to help two people on the same thread, It would require that each reply by me or another person helping was separately addressed to you or in this case Dominic 18.

When you post in your OWN new topic, we will be ready to assist.
You can of course copy and paste into your own thread.
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