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Windows 7 Won't Restart or Shutdown - black screen with blinking c


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#1
patton2006

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I am running on Windows 7 and I can't get my computer to shutdown. When I try to restart it goes to a blank screen with a blinking cursor. I tried to restart it because everything that requires a flash plater prompts me to Update to the latest version of Adobe Flash Player to view this content. I have downloaded 10.3 edition but it still will not work and it contines to prompt me to update.

Do you have any suggestions for repair. Thanks.
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#2
Digerati

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When the computer is running, does it work fine?

I suggest you use the Flash Uninstaller to remove all traces of older versions of Flash, then install the latest and see what happens. Note you may have to do this in Safe Mode.
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#3
patton2006

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Thanks Digerati - I will try it this afternoon after work and let you know how is does. The computer operates fine otherwise.
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#4
patton2006

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Ok. I ran the uninstaller, but when the computer reboot it went back to the black screen with the cursor.
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