[iLJ]

Hi I need help trying to remove whatever snuck its way into my computer! I had this problem before on windows xP, and now it's happened again. Basically what is happening is when I start up the computer its fine, 10 secs later it starts to become really really slow. I know In the task manager it shows random names/number combos followed by .exe. For example (igfxpers.exe) (eWWKK7ffRL.exe) (cRRZZ9hhTxj.exe) etc.. It multiplies itself in combos like that until it reaches 868 processes/ or until my computer becomes irresponsible. The thing that started all this is when my stupid brother who doesn't believe what I say about anime and still continues to watch it even though (adware/malware) lives on those sites, but yeah he basically clicked something I guess and that box popped up about "Security Software has found some infected documents or programs" basically a fake box saying download our software to remove fake viruses/infections that doesn't even exist on my computer. I tried to find the exact .exe that produces all this like last time but I cant! I cant even open system restore, or delete the accounts infected through control panel, so I am asking for anyone's help who can help me solve this problem/ stop it from happening again!

Thanks to anyone who helps me with this, I really do appreciate it!! Also I'm not some beginner on the computer I'm pretty intermediate, so I can follow steps pretty hastily.

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I'm trying to post the otl scan, but my computer won't run the scan it just sits there and takes forever.

[iLJ]

I'm trying to post the otl scan, but my computer won't run the scan it just sits there and takes forever.

[Jack&Jill]

Hello and welcome to Geeks To Go.

I am currently assessing your situation and will be back with a fix for your problem as soon as possible.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this, click Watch Topic near the top of the page, then select Immediate Notification. Click on Proceed.

Please be patient with me during this time.

Meanwhile, please make a reply to this topic to acknowledge that you have read this and is still with me to tackle the problem until the end. If I do not get any response within 3 days, this topic will be closed.

[Jack&Jill]

Hello iLJ ,

Welcome to Geeks To Go. I am Jack&Jill, and I will be helping you out.

Before we go further, there are a few things that I would like to make clear so that we are share the same understanding.

• Please observe and follow these Terms of Use.
• Any advice is for your computer only and is taken at your own risk. Fixes sometimes will cause unexpected results, but I will do my best to assist you.
• Please read the instructions carefully and follow them closely, in the order they are presented to you.
• If you have any doubts or problems during the fix, please stop and ask.
• All the tools that I will ask you to download and use are safe. Please allow if prompted by any of your security softwares.
• Do not use or run any malware cleaning tools without supervision as they may cause more harm if improperly used.
• Refrain from installing any new programs except those that I request during the fix to prevent interference to my diagnosis of the problem.
• Lack of malware symptoms does not mean your computer is clean. Stick to this topic until I give the All Clear.
• If you do not reply within 3 days, this topic will be closed.

If you are agreeable to the above, then everything should go smoothly . We may begin.

--------------------

Please download DDS from one of the links below and save it to your desktop.

Link 1
Link 2
Link 3

Please disable any script blocker before running DDS.

• Double click on the dds file and a command window will appear. This is normal.
• Shortly after, two logs will appear:
  
  • DDS.txt
  • Attach.txt
• A window will open instructing you to save and post the logs.
• Save the logs to a convenient location such as your desktop.
• Copy the contents of both logs and post them in your next reply.

--------------------

Please download aswMBR and save it to your desktop. Click here.

• Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
• If you need help to disable your protection programs see here and here.
• Double click the aswMBR.exe file to run it. If you are asked to download an antivirus software, please allow.
• Click on the Scan button to start. The program will launch a scan.
• When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.
• Please post the contents of the log in your next reply.

--------------------

Please post back:
1. the DDS logs (DDS.txt and Attach.txt)
2. aswMBR log

[Jack&Jill]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

[Jack&Jill]

Hello iLJ ,

Topic reopened as requested. Please work on the steps that I have asked you to do and post back the results.

[iLJ]

It is going very very slow I was just able to run the DDS.scr and when I clicked allow it to run the screen went blue and prompted a screen that said (Checking for available Something memory) then something about please contact your admin provider for further assistant. (I'm posting from my iPad btw)

[iLJ]

http://i976.photobuc...ms/4440e4c5.jpg

[Jack&Jill]

Hello iLJ ,

Run this first.

Scan with RogueKiller

• Please download RogueKiller© by Tigzy from one of the links below and save it to your desktop.
  Link 1
  Link 2
• Allow the download if prompted by your security software and please close all your programs.
• Double click on RogueKiller.exe to run it. If it does not run, please try a few times.
• A program window will open. Type 1 for Scan and press Enter when prompted.
• Once finished, Notepad will open with a log called RKreport.txt, located at the desktop.
• Please copy and paste the contents of that log in your next reply.

--------------------

Then try DDS and aswMBR again. In case DDS has the same issue, skip it and proceed with aswMBR.

--------------------

Please post back:
1. RogueKiller log
2. DDS logs
3. aswMBR result

[Jack&Jill]

Hello iLJ ,

Are you still with me?

[Jack&Jill]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.