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Computer freezes, monitor goes blank, tiled screen


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#31
SweetTech

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I just want to make sure we are on the same page here. Can you confirm that you were unable to perform these steps here: http://www.sevenforu...ir-install.html ?
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#32
dirtrider

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Correct. I was unable to perform those steps in the link you posted due to running in safe mode.

I then tried this guide:

http://www.sevenforu...-safe-mode.html

But was not able to launch "compmgmtlauncher".


Thanks.
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#33
SweetTech

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Hi!

I'd like to have you run a test on your Hard Drive.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com
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#34
dirtrider

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ST,

I'm a little confused as to what I'm supposed to do. I have a Samsung Hard drive, so I go to the Samsung section of your supplied link and I downloaded both the ES Tool in the "ES Tool for FDD" download link, and the HUTIL in the "HUTIL Tool for FDD". For both of them I unzipped the folder that was downloaded, and double clicked to run the application, and it seems like nothing happens. Am I doing something wrong?

Thanks
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#35
SweetTech

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Hi dirtrider!

I've talked with a colleague of mine and they've suggested you get the CD DOS ISO if it is available.

They said that when testing the hard drive it's always best to do it outside of the windows environment, so that the diagnostic program has full control of everything.

You'll need to burn the ISO as the instructions suggest, then reboot the system, making sure the CDRom is the first boot device in BIOS.

If there is an extended test available to run, you will want to run that as it will test more areas, and give you more accurate results.
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#36
dirtrider

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Would I use the ES Tool or the HUTIL Tool? I'm a little confused on the difference between the two.
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#37
dirtrider

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ST,

Today I started up my laptop and it booted normally. I then ran the Windows Repair install. Still waiting to hear from you on which HD scan to run.


Thanks,
dirtrider
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#38
SweetTech

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Hi dirtrider,

Apologizes for taking so long to respond back to you, I needed to consult with a colleague on this.

Please use this link and download the tool from here: http://www.samsung.c...stool_CDROM.zip
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#39
dirtrider

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ST,

Ran the HD scan, and no problems came up. Got this message...

Your HDD had no error!!!
If your Computer still have some problem. please check the virus, operating system, or connection cable to your system.

Everything on my laptop has been working fine so far. Like I said it randomly booted normally a few days go, and I went ahead and performed the Windows repair install. Have not had much time to just kind of surf around the net/mess around on the computer to see if it will freeze again.
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#40
SweetTech

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Hi!

Okay. Thanks for that information. I'd like to have you do some regular surfing in Normal mode and see if any issues arise.
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#41
dirtrider

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Surfing around the past few nights and things seemed fine. However time will tell since because the last time this happened, it was fine for about a week or so, then the problem occurred again. Time will tell.
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#42
SweetTech

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Okay, what I think I'm going to ask you to do is to use your computer normally for about a week, and see how things are running. At the end of the week, I'd like to have you post an update on how things have been behaving during the week, and if any issues came up. If no issues came up, then we can clean up the utilities we used, and we can wrap things up. If any issues due arise, we'll take it from there.

Does that sound good to you?
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#43
dirtrider

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works for me
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#44
SweetTech

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:) I'll see you in a week then.
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#45
dirtrider

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hey ST,

Looks like I've been trouble free for a week now...What's next?
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