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Problem sending command


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#1
eddie460

eddie460

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This problem started two days ago. I am using Win7 with Office 2008. When ever I click on a folder or item in my Document Library I get the message, “ There was a problem sending the command to the program.”. I click O.K. and try again clicking on the item and it opens with no trouble. It is the same for all folders and items in the library. It always works just fine with the second try.
Thanks, eddie460
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#2
Macboatmaster

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On Word, click Help, then click About.
OR click the Office button, click Word Option, click Resources, then click About.

Please confirm that it is Microsoft Office 2008?

As you say the problem started two days ago, can you connect this with the install of another program please.


Please try opening files from another LIbrary
You have four of course.
Windows 7 has four default Libraries: Documents, Music, Pictures, and Videos. Each default Library contains two folder locations: one in the user's profile folder and the other in the Public profile folder (My Music and Public Music, for example).
As the actual file is NOT of course stored in the LIbrary, please try opening the file in your My Documents folder.

Edited by Macboatmaster, 10 October 2011 - 09:43 AM.

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#3
Macboatmaster

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eddie460

It is now three days since you posted asking for advice.
You also posted the same problem in the Software - Office forum here.
http://www.geekstogo...ending-command/

Please do not create duplicate posts.
Do you still require help on this matter, or have you solved the problem
Would you kindly post on the thread when you get chance, indicating the current situation.
Quite a number of the threads you have started on GeekstoGo, have received replies, but have not been followed by you to a conclusion.
When you do ask for help, would you kindly, not just leave the issue.
It is appreciated if you would, respond to all posts on your thread and follow the issue through until you decide that either it is Solved or you no longer require help.
A concluding post indicating this is the ideal way to deal with your thread.
Thank you for your co-operation in this matter.
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#4
eddie460

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I am truly sorry. I thought that I was answering, evidently I was clicking or checking the wrong buttons.
You are right I have Office 2007, bought in 2008. The problem appears to be transitory. First thing this morning it was happening but it is working splendid now(0951). It only happens in Documents and My Documents never in Pictures or Music. For music I use the MS Media Player.
I am attempting to learn how to use both my PC (Win7 and Office 2007) and the road to mastery is long and treacherous. But I will succeed. I’m 88 soon to be 89. As for the dual posts. I was unsure if my problem was in Win7 or in Word 2007. Thank you for your interest and perseverance in this matter.
eddie460
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#5
Macboatmaster

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Thank you for your reply and please do not worry about it.
I just wished to make the point that when you do not respond, we have no way of knowing, if our suggestion has been of benefit or if you still require further help.
Our main aim is to provide our members with a first class service, hopefully resulting in a successful resolution.
Although of course this is not always possible.

As the problem is of a transient nature it may well prove to be difficult to solve.

Would you please do this.

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to "Run as Administrator". After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
RUN the test ANON
That is at the end of the page that opens - when you click the Overdrive test
If you do not wish to create a free user account, you can still run overdrive anonymously

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

May I suggest that you DO NOT make any changes recommended by Pitstop, unless you are entirely happy that you know what you are doing.

Edited by Macboatmaster, 10 October 2011 - 11:32 AM.

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#6
eddie460

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Well here are the results from the PCPITSTOP procedures. Hope I accomplished this correctly.
http://www.pcpitstop...pit/loadctl.asp
Thank you,
eddie460
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#7
Macboatmaster

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That is the wrong link.
That link is the message tellingyou that you are not using IE.
OR indeed as far as Pitstop is concerned any compatible browser
Please see my orignal post on Pitstop - you need to use IE
I need the URL from the address bar on the browser window when Pitstop results opened.
It will look something like this
http://www.pcpitstop...?conid=and a series of numbers


Either you sent me the link from a window when you were starting Pitstop OR it never ran, please try again.

Edited by Macboatmaster, 11 October 2011 - 12:34 PM.

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#8
eddie460

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This is the address I get after running the test. The whole test ran.
http://www.pcpitstop...it/trouble.asp. Following is a copy of there adviseries:
Thank you, eddie460

Scan Result Recommendation
Junk Files Recycle Bin 889.85 MB 50 MB


Junk Files System Restore Files 8,214.00 MB 0 MB


Internet HTTP Internet Settings Unoptimized Optimized


Internet TCP Internet Settings Unoptimized Optimized


Internet dns_settings Unoptimized Optimized


Internet afd_settings Unoptimized Optimized


Startup Programs InstallShield Update Service Enabled Disabled


Disk Data Fragmentation 15.19% 10%


Other Drivers Intel® HD Graphics
8.15.10.2202
8/24/2010 Intel® HD Graphics
8.15.10.2302
2/10/2011


Other Drivers Realtek High Definition Audio
6.0.1.6043
2/7/2010 Realtek High Definition Audio
6.0.1.6410
7/6/2011


Other Drivers Intel® Display Audio
6.12.00.3047
2/2/2010 Intel® Display Audio
6.14.00.3074
10/14/2010


Other Services Test Automatic


Other Services Test Automatic


Other Services Test Automatic


Internet IE Password Security Enabled Disabled


Advice CPU Load Test 28% < 25%


Advice Adobe Reader Advice Adobe Reader X (10.1.1) Replace Adobe Reader


Test Area Test Name Scan Result Recommendation
Junk Files Recycle Bin 889.85 MB 50 MB


Junk Files System Restore Files 8,214.00 MB 0 MB


Internet HTTP Internet Settings Unoptimized Optimized


Internet TCP Internet Settings Unoptimized Optimized


Internet dns_settings Unoptimized Optimized


Internet afd_settings Unoptimized Optimized


Startup Programs InstallShield Update Service Enabled Disabled


Disk Data Fragmentation 15.19% 10%


Other Drivers Intel® HD Graphics
8.15.10.2202
8/24/2010 Intel® HD Graphics
8.15.10.2302
2/10/2011


Other Drivers Realtek High Definition Audio
6.0.1.6043
2/7/2010 Realtek High Definition Audio
6.0.1.6410
7/6/2011


Other Drivers Intel® Display Audio
6.12.00.3047
2/2/2010 Intel® Display Audio
6.14.00.3074
10/14/2010


Other Services Test Automatic


Other Services Test Automatic


Other Services Test Automatic


Internet IE Password Security Enabled Disabled


Advice CPU Load Test 28% < 25%


Advice Adobe Reader Advice Adobe Reader X (10.1.1) Replace Adobe

14 Fixes / 3 Advice Items
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#9
Macboatmaster

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This is the test I want you to run please
From my original post on this matter

Click on "Free Computer Check-up" listed below PC Pitstop OverDrive



To make it easier for you here is the direct link to the Overdrive test
http://www.pcpitstop.com/betapit/

So NOW go to that link please and see the last few lines to run the test.
Then when it is complete send me the URL from the page showing you the results.

However it is clear from what you posted that there are matters that need attention.
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#10
eddie460

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)O.K. here is the address from the test. Hope this is the right one.
Thanks, ehttp://www.pcpitstop.com/betapit/sec.asp?conid=24596759ddie460
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#11
eddie460

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Hope this is the right one. This is the addess from the tesat.
http://www.pcpitstop...?conid=24596759

Thanks, eddie460
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#12
Macboatmaster

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You have installed this
Uniblue RegistryBooster
(6.0.3.6)

You also have this
Uniblue SystemTweaker

Both programs have a reputation for causing problems.
THAT IS NOT something unique to Uniblue software it is common to all such programs.

NEVER use a registry cleaner or some automated system tweaker. They are unnecessary and frequently do exactly the opposite of what is claimed.
The tweaker or make your computer go faster programs, often have exactly the opposite result.

Registry cleaners are unnecessary and dangerous to the health of the computer .

Here is WHY

On no account install or even think of installing a registry cleaner, booster program, make it go faster program etc.
I can assure you that NO ONE has yet managed to write such a program that is 100% reliable on 100% of computers. I also think I can assure you that no one ever will, there are far too many variables for it ever to be possible.

What I can say with 100% certainty is that they are unnecessary, frequently more or less useless and sometimes dangerous to the health of the computer. Indeed it has been known that after running one, the computer would not load Windows and the only option was a clean install.

What is also known beyond doubt is that you can run one on a brand new computer and it will find what it considers errors. THIS is the important point, they are NOT errors, they are only flagged as errors because the registry cleaning program cannot recognise them, or if it can recognise them, it still cannot find a reason for a particular value in part of the key etc. It is NOT the registry that has the error, it is the registry cleaning program that is in error - BECAUSE - back to my opening paragraph -

there are far too many variables for it ever to be possible.


Here is more detail - posted with acknowledgement to Sari
The views of some of our experts at GeekstoGo who advise against registry cleaning. I'll give you some of their links to read.

http://miekiemoes.bl...weaking_13.html
was written by Miekiemoes, who is an expert here and at many other sites.

Registry Cleaning won't really improve system speed anyway. Even though there are a lot of orphaned keys/values present, you won't notice a difference in system speed. The only difference you'll notice is when you actually search in your registry - but how many people do this?





Here is a very relevant post out of an excellent thread on this subject. It's quoting Mark Russinovich, who was the co-founder of Winternals and Sysinternals. Those were bought by Microsoft, and he then became a senior Microsoft employee.

Last, I'm going to quote Bobbi_Flekman, who is another expert here and elsewhere. He's a programmer by trade, understands the registry thoroughly, and taught registry exercises here in GeekU for quite some time:

There are a few misunderstandings about the Registry. People seem to think that cleaning the Registry will make the Registry smaller and easier managable. Unfortunately it doesn't work that way. What you are doing is create miniature gaps in the Registry's on-disc file. These gaps will be reused by new data to be inserted in the Registry. End result of this action is that the Registry becomes fragmented. Searching data in a fragmented file (be it a database on a network server or a user's Registry) is way slower than an optimized file. In short the only way to speed up handling of the Registry (and even that is marginal) is by completely rewriting the file(s).


Edited by Macboatmaster, 13 October 2011 - 12:31 PM.

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#13
Macboatmaster

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I have started another post, so there is NOT too much for you to read and take in on ONE post.
You also have this.
Undeleter Blitware Technology Inc.
Keep away from Blitware products Here is the Web of Trust report on software from that company.
http://www.mywot.com...rd/blitware.com


Now I know that you have used these sorts of programs, would you please do this
First of all click Start, type services.msc and press Enter.
Image below

Posted Image

The Services dialogue box will be displayed.
Image below
Scroll down to Windows Search

Posted Image

Having scrolled to Windows Search
right click it and choose Properties


Posted Image

If th startup type is DISABLED.
Select Automatci Delayed
Click Apply and OK.
Click Start Service.
Does it reply started. or is there any error message.

Reboot.
Try again opening a document from your LIbrary.

Edited by Macboatmaster, 13 October 2011 - 02:46 PM.

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#14
eddie460

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Macboatmaster,

Thank you for your input. I have removed both Uniblue and Undeleter from my machine.
eddie460
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#15
Macboatmaster

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eddie460.

Thank you for the PM indicating that all is now in order

The, "Automatic Delayed" was already selected. However the problem I was having has disappeared. It was happening this morning and at 4 O'clock this afternoon it was working perfectly. Nothing was changed.Thank you for all your help and diligence.


In view of this and your comment in an earlier post

First thing this morning it was happening but it is working splendid now(0951)


I would suggest you may be trying to open the Library before all has finished loading on the computer..

Unless you post indicating otherwise I will consider the matter solved.
Thank you

Edited by Macboatmaster, 14 October 2011 - 07:24 AM.

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