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Help with Illegal Operation Registry Key Issue


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#16
chris2078

chris2078

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Good morning Ron,

Thanks for the early reply. Seems that you sleep as little as I do...

My system will not allow me to save the file you sent this morning. I don't have'permission', need administrator and frankly I don't know how to access that function for the downloading. Can you detail the instructions for getting me there? I will await your reply and thank you again!
Chris2078

ps: I followed your instructions regarding the 'unhiding' of files and the Office folder is still empty? I have not re-installed anything yet...

Thanks


I have attached a file called netbt.txt to this post. Download it and save it to C:\

Then
Copy the text in the code box by highlighting and Ctrl + c

:processes
killallprocesses

:files
C:\WINDOWS\System32\drivers\netbt.sys|c:\netbt.txt /replace
C:\Windows\winsxs\x86_microsoft-windows-netbt_31bf3856ad364e35_6.0.6002.18005_none_6250416df465f2b1\netbt.sys|c:\netbt.txt /replace
    
:Commands
[Reboot]


then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the top
Let the program run unhindered, OTL will reboot the PC when it is done.
(If OTL hangs then try it again without this line:
C:\Windows\winsxs\x86_microsoft-windows-netbt_31bf3856ad364e35_6.0.6002.18005_none_6250416df465f2b1\netbt.sys|c:\netbt.txt /replace)

Run aswMBR again and see if it is now happy.

Ron


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#17
RKinner

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Can you save the file to your desktop?

Try Start, Programs, Accessories then right click on Windows Explorer and Run As Administrator. It should then let you copy the file from your desktop then move it to C:\

If you are able to save the file but can't move it then give me the full path to the file and I will change the script.

Ron
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#18
chris2078

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Ron,

I think that aswMBR is HAPPY, and if its happy and your happy, then I am too?

I was able to complete the OTL run with the file you sent and I believe it resulted in your predicted outcome. Additionally, the aswMBR ran clean...NO red letter words. I have pasted the two logs below for your review. Please review at your convenience and if you don't mind, send a note confirming that all is well or that we have additional steps to take. Thanks a million for your thoughtful patience and expertise! I am really impressed and appreciative.
Best regards,

Chris2078

OTL LOG

========== PROCESSES ==========
All processes killed
========== FILES ==========
Unable to replace file: C:\WINDOWS\System32\drivers\netbt.sys with c:\netbt.txt without a reboot.
Unable to replace file: C:\Windows\winsxs\x86_microsoft-windows-netbt_31bf3856ad364e35_6.0.6002.18005_none_6250416df465f2b1\netbt.sys with c:\netbt.txt without a reboot.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.29.1 log created on 10102011_132447

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...


aswMBR Log

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-10-10 13:33:53
-----------------------------
13:33:53.278 OS Version: Windows 6.0.6002 Service Pack 2
13:33:53.278 Number of processors: 2 586 0xE0C
13:33:53.278 ComputerName: TERRI-PC UserName: terri
13:33:55.072 Initialize success
13:34:06.522 AVAST engine defs: 11100901
13:34:17.754 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
13:34:17.770 Disk 0 Vendor: FUJITSU_MHW2160BH_PL 0040001D Size: 152627MB BusType: 3
13:34:19.829 Disk 0 MBR read successfully
13:34:19.829 Disk 0 MBR scan
13:34:19.845 Disk 0 Windows VISTA default MBR code
13:34:19.891 Disk 0 scanning sectors +312580096
13:34:20.157 Disk 0 scanning C:\Windows\system32\drivers
13:34:37.488 Service scanning
13:34:41.139 Modules scanning
13:34:58.361 Scan finished successfully
13:35:20.263 Disk 0 MBR has been saved successfully to "C:\Users\terri\Desktop\MBR.dat"
13:35:20.263 The log file has been saved successfully to "C:\Users\terri\Desktop\aswMBR.txt"






Can you save the file to your desktop?

Try Start, Programs, Accessories then right click on Windows Explorer and Run As Administrator. It should then let you copy the file from your desktop then move it to C:\

If you are able to save the file but can't move it then give me the full path to the file and I will change the script.

Ron


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#19
RKinner

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That's what I wanted to hear.

I think we got all of the malware. Don't know what happened to your Office but it sounds like you can reinstall so that should be OK.

A little housecleaning:

We need to cleanup System Restore:

Copy the following:

:Commands
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . It seems to work best if you reboot right after running it. You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#20
chris2078

chris2078

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Ron,

I can see light at the end of this tunnel.
I have deleted COMBOFIX and OTL per your instructions.
Hidden Files change made per instructions.
I have downloaded the update checker program as well.
Java will be addressed in a few minutes.
I do not use FireFox
I do not use Limelight or any other P2P programs
I have encryption but will change the password AND take advantage of your suggestion to be sure its as secure as it can possibly be....

Thank you very much Ron! I have a laptop that is functional again and I have learned a great deal. Probably just enough to be dangerous! Thanks again, can't tell you how impressed and greatful I am. Make it a fantastic week! Be well!
Chris2078



That's what I wanted to hear.

I think we got all of the malware. Don't know what happened to your Office but it sounds like you can reinstall so that should be OK.

A little housecleaning:

We need to cleanup System Restore:

Copy the following:

:Commands
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . It seems to work best if you reboot right after running it. You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron


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#21
chris2078

chris2078

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****UPDATE****

Issue potentially related. Maybe I am just gunshy, but I am concerned about Adobe Reader 8.1.3? I went to update to 10.1 and it would not install, referring to a component of the 8 version running? I decided to go to the control panel, software and just un-install the 8.1.3, but it would let me do it? Could this be something related to what you mentioned about Adobe/Java or am I just seeing ghosts? Note: This version is from December 2008, if that is any help to you?

Please advise when your busy schedule allows. Thanks again Ron!
Chris2078

Please advise...

Ron,

I can see light at the end of this tunnel.
I have deleted COMBOFIX and OTL per your instructions.
Hidden Files change made per instructions.
I have downloaded the update checker program as well.
Java will be addressed in a few minutes.
I do not use FireFox
I do not use Limelight or any other P2P programs
I have encryption but will change the password AND take advantage of your suggestion to be sure its as secure as it can possibly be....

Thank you very much Ron! I have a laptop that is functional again and I have learned a great deal. Probably just enough to be dangerous! Thanks again, can't tell you how impressed and greatful I am. Make it a fantastic week! Be well!
Chris2078



That's what I wanted to hear.

I think we got all of the malware. Don't know what happened to your Office but it sounds like you can reinstall so that should be OK.

A little housecleaning:

We need to cleanup System Restore:

Copy the following:

:Commands
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . It seems to work best if you reboot right after running it. You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron


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#22
RKinner

RKinner

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Make sure you close your browser before trying to uninstall the old adobe reader. IF that doesn't help then boot into Safe Mode and delete the folder:

C:\Program Files\Common Files\Adobe\Acrobat

Ron
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