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Locked out of antivirus software - Open Cloud AV


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#16
maliprog

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#17
maliprog

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User returned

Hi Joeicam,

Post VRT log. How is your system now? Any problems?
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#18
Joeicam

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It seems to be running a little bit slower that it was before actually. I'm not sure why. It's kind of choppy.

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#19
maliprog

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Good news is that infection is gone. VRT found some if it components in System Restore but we will remove that at the very end of the fix. Let's try to speed your system a little bit.

Step 1

Startuplite is a tool to help you stop some programs not needed when you start your computer from loading. They will begin automatically only when needed.

Run the tool and it will disable all unnecessary sturtup entries.
Click on Continue button to save changes.

Step 2

Download and run Puran Disc Defragmenter
Click on Boot Time Defrag button and choose Restart-Defrag-Restart

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#20
maliprog

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I'm going to business trip for 3 days. I don't know if I would have Internet access in my hotel room. If I don't reply to you please excuse me for couple of days until I come back. Hope you'll understand and you'll wait for my reply.

Best regards
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#21
Joeicam

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Oh, no problem! Thanks for letting me know. I did what you said to do. My computer is running a lot faster now! Thank you!
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#22
maliprog

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Hi Joeicam

Glad to hear that! Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update
  • Click Start, click Run, type sysdm.cpl, and then press ENTER.
  • Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
  • Click OK button

2. Delete Temp files

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
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#23
Joeicam

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Alright! Thank you very much for your help and for sticking with me! I'm really grateful for your help!
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#24
maliprog

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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