[Marco R]

Ive only recently noticed this, Ive done 2 MBAM scans and 2 scans with my a/v and they've found nothing

Ive also been having problems with Advanced System Care that I bought on the advice of Dell

When I did I disc scan through ASC the pc would do the disc scan when it rebooted and it wouldnt let me press any key to cancel it and it was just a continuous loop of doing the disc scan the reebooting

I managed to get my pc to boot up by pressing F8 and choosing Last Known Good something something something

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Please enlarge on this
Ive also been having problems with Advanced System Care that I bought on the advice of Dell

which program are we talking about please and was this actual advice from DELL rather than on one of the general forums dealing with Dell computers.

[Macboatmaster]

Please enlarge on this
Ive also been having problems with Advanced System Care that I bought on the advice of Dell

which program are we talking about please and was this actual advice from DELL rather than on one of the general forums dealing with Dell computers.

[marcrandles]

Hi

Ive had to use my Twitter sign in to add this reply

Dell did a scan on my pc via remote access (www.dell.co.uk/solutionstation)

They used the free version of Advanced System Care and I asked if it was worth buying the full program to which the indian dude said yes

So I bought it, didnt cost much, a few quid

Hope this helps, if you need anymore info please let me know

Thanks again
Marc

[Macboatmaster]

which program are we talking about please

As you have still only reported it was Advanced System care, I can only presume it was this
http://www.iobit.com...systemcare.html


If it was, then you may wonder who am I to question the advice from Dell
I cannot agree with the advice from Dell and to reinfroce that opinion here is the Web of Trust report on software from IOBit.
http://www.mywot.com...ecard/iobit.com

and even more concering have a look at this

http://forums.malwar...opic=29681&st=0

Quite apart from that, here is the main reason why you should not have installed that software
Advanced SystemCare PRO can find and fix 200% more registry and system problems than other system utilities.

It is amongst other aspects of it a registry cleaner, defragger.
There is NO SUCH reliable, wanted or indeed required software.
The registry does not need cleaning, neither does it need defragging.
The ONLY time the registry needs attention is if there is a corrupted registry key or value, OR an infection has altered or added registry keys and then the way forward is NEVER with a registry cleaner.
It is either done via regedit, by an expert who knows exactly what he is altering or deleting in the registry OR it is done by a specialist program. Certainly NOT some gimmicky automated regsitry cleaner.
See My signature notes and on the My Link the opinion of an expert.

Additonally to all that I suggest you see the third answer down on this link from the Dell forums
http://en.community....5/19941768.aspx


So now to deal with the original reason for posting - will the computer boot, load windows and will everything work, apart from the perceived slowness.
How old is the computer
Was this advice from Dell under some warrantry sheme
Please answer those questions and list all that is now wrong.

Edited by Macboatmaster, 10 October 2011 - 06:11 PM.

[Marco R]

The program is Advanced System Care

Yes it takes ages to shut down, and also a long time to boot

The computer is just over 6 years old

No it wasnt advice under the warranty scheme

[Macboatmaster]

The program is Advanced System Care

With respect you keep on replying with the same answer.

Is it the program from I/O Bit.

Have you also run the version you bought.
When you did so, did it find many errors.
Were these errors quarantined and are avilable for restore OR did you choose any option that removed the errors and deleted them.

Please remember that all I have to work with is what you post.
Was the help from Dell in respect of this perceived slowness or was this an earlier matter.

I asked you to list all that is now wrong, may I presume that all programs open, no error messages are received, there are not any Blue Screen of Death, then computer never shuts down on its own etc.


Please answer the queries as above and apart from advanced system care, can the problem be connected in time with the install of any new software, driver updates etc.


Finally please do this
Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others).

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!" OR YOU CAN RUN THE TEST ANON. without signing up. - you will see that at the end of that screen. The results will still be saved long enough for me to look at them.
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.


While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

[Marco R]

Have you also run the version you bought. Yes
When you did so, did it find many errors. Yes
Were these errors quarantined and are avilable for restore OR did you choose any option that removed the errors and deleted them. I deleted them

Please remember that all I have to work with is what you post.
Was the help from Dell in respect of this perceived slowness or was this an earlier matter. well the past month or so

I asked you to list all that is now wrong, may I presume that all programs open, no error messages are received, there are not any Blue Screen of Death, then computer never shuts down on its own etc. Ive had 2 shutdowns in the last 2 weeks, bootup and shutdown is very slow

Ive read the articles in one of the replies above and I have uninstalled Iobit Advanced System Care

Edited by Marco R, 11 October 2011 - 07:27 AM.

[Marco R]

Ive downloaded and installed the Neptune thing and when I click scan system I just get this:

http://www.pcpitstop...ptune_about.asp

[Macboatmaster]

Plese refer to my post 6.
It is OVERDRIVE I would like you to run
to make it easier for you - see this
http://www.pcpitstop.com/betapit/


NB On Internet explorer please as per my post 6.

Edited by Macboatmaster, 11 October 2011 - 08:47 AM.

[Marco R]

Im still getting the same

http://www.pcpitstop...ptune_about.asp

Im really struggling with this, when I click on let's go it loads something, im not sure what because it then takes me to this:

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Check the name of the page to be sure you have spelled it correctly.

[Marco R]

I'm not even getting the promt for ActiveX

You will then be asked to download an ActiveX component and allow it to install

[Macboatmaster]

Pls confirm you aredownloading via Internet explorer and not firefox, as per the advice on the first post regarding pitstop

[Marco R]

for some weird reason IE will not work on this pc :-(

[Macboatmaster]

Please go Start, run type msinfo32
Please click the edit tab and then on your reply right click and click paste

[Marco R]

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name M-0228DAFE5AC54
System Manufacturer Dell Inc.
System Model Dimension 4700
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2793 Mhz
BIOS Version/Date Dell Inc. A05, 23/11/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name M-0228DAFE5AC54\Owner
Time Zone GMT Daylight Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.32 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 6.85 GB
Page File C:\pagefile.sys