[bazza]

I have obtained a new pc using XP and have a couple of problems. The most inconvenient is that if I want to view Youtube, trailers and other media, I am prompted to install Adobe Flash Player 11. When I attempt this the download gets to 50% then says I need to close Firefox, my default browser. The same problem occurs if I try using Windows Explorer. I tried older versions of Flashplayer ie.10 but same problem. I have never been asked to download any program previously to view these sites and it is a pest. Has this changed or is it to do with my settings.?
Secondly after I installed XP the desktop had large icons , cursor arrow etc. I have tried to remedy this and now have a strange combination of page styles and fonts..ie..some homepages are shrunk down (condensed text on normal page) Is there a default setting I can use. Help please.

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Dealing with the Flash Player first.

Go to this link - by clicking and what does it report you have installed.

http://www.adobe.com...re/flash/about/


Then if it does report that you have an earlier installation of Adobe Flash Player go to this link and uninstall it please

http://kb2.adobe.com...1/tn_14157.html
by downloading the uninstaller.

Then go to this link and download the latest version which is 11.0.1.152 which is a cross platform browser download.

http://get.adobe.com/flashplayer/

NOTE you probably want to uncheck the McAfee offer and note the advice regarding your anti-virus.
That may well be the problem.


Finally I presume it is 32 bit XP and not 64 bit

Edited by Macboatmaster, 09 October 2011 - 05:26 PM.

[Macboatmaster]

Dealing with the Flash Player first.

Go to this link - by clicking and what does it report you have installed.

http://www.adobe.com...re/flash/about/


Then if it does report that you have an earlier installation of Adobe Flash Player go to this link and uninstall it please

http://kb2.adobe.com...1/tn_14157.html
by downloading the uninstaller.

Then go to this link and download the latest version which is 11.0.1.152 which is a cross platform browser download.

http://get.adobe.com/flashplayer/

NOTE you probably want to uncheck the McAfee offer and note the advice regarding your anti-virus.
That may well be the problem.


Finally I presume it is 32 bit XP and not 64 bit

Edited by Macboatmaster, 09 October 2011 - 05:26 PM.

[bazza]

Because of the other problem mentioned (Miniscule text) I couldn't barely read the information. I'm sure I haven't got an earlier download on Flash Player because I have had this problem from the start. Anyhow I tried to uninstall the 32 bit and got this message..."the installer will automatically continue when these conflicting applications are closed...Monzilla Firefox" I assume I have 32 bit because it is the highest color quality on my display settings.

[Macboatmaster]

Go start, right click My Computer, click Properties.
On the General tab if you have 64 bit xp it will say so.
If it does not say so it is 32 bit.

OR


Windows XP
If you have Windows XP, there are two methods to determine whether you are running a 32-bit or a 64-bit version. If one does not work, try the other.

Method 1: View System Properties in Control Panel

• Click Start, and then click Run.
• Type sysdm.cpl, and then click OK.
• Click the General tab. The operating system is displayed as follows:
• For a 64-bit version operating system: Windows XP Professional x64 Edition Version < Year> appears under System.
• For a 32-bit version operating system: Windows XP Professional Version <Year> appears under System.

Note <Year> is a placeholder for a year.

Edited by Macboatmaster, 09 October 2011 - 06:04 PM.

[Macboatmaster]

Further to the above re the miniscule text, it depends what settings YOU have changed.
On Firefox click the View tab and then on Zoom, click reset.

[Macboatmaster]

I am signing off it is now 0120 in UK.

See this and work your way through the issues.
http://kb2.adobe.com...1/tn_19166.html

Just because you have had the problem from the start, does not of course mean that you do not have an earlier version installed.
It could simply be that what you are trying to view requires a kore up to date version than you have.

There is no simple way of resolving this without you reading and working your way throught the options on the links.

Post how you are progressing whenever you are ready please and we will of course offer further help.

[bazza]

Windows XP Home Edition Version 2002 Service Pack 3. I also tried the zoom setting and it made a slight difference.

[Macboatmaster]

I also tried the zoom setting and it made a slight difference.

If you tried the reset as I said and it is still too small, try the zoom in, Ctrl and + until you have it as you wish.

Edited by Macboatmaster, 09 October 2011 - 06:34 PM.

[bazza]

Well that is a nice trick. Any way of locking that setting or do I have to adjust it every time? Nighty night.

[bazza]

Went into http://kb2.adobe.com...1/tn_19166.html and found the download specifically for Firefox. Repeated the same palaver, even down to closing Firefox! Also my security picked a malaware. Time for a full scan.

[skifxr]

The direct link to the OFFLINE installer is here: http://fpdownload.ad...layer_32bit.exe

http://fpdownload.adobe.com/get/flashplayer/pdc/11.0.1.152/install_flash_player_32bit.exe

You should also update your IE one from here: http://fpdownload.ad...er_ax_32bit.exe

http://fpdownload.adobe.com/get/flashplayer/pdc/11.0.1.152/install_flash_player_ax_32bit.exe

Edited by skifxr, 09 October 2011 - 07:56 PM.

[bazza]

Yay it worked this time.Trouble was I didn't know how to close Firefox. In business now Thanks skifxr and Macboatmaster. All I need now is an easy way to restore default settings for Firefox. Seem to have made a dog's breakfast of my page specs.

[Macboatmaster]

Also my security picked a malaware.

You need to go to this link, follow carefully the advice in the link and have your system examined by one of our certified Malware experts.
http://www.geekstogo...cleaning-guide/
No one scan on your system or more than one using the tools you have available can ensure your system is clean.
On GeekstoGo, Malware can only be dealt with by a certified expert, trained in the detetction and removal of infections.


NB I am pleased the Adobe is solved. Just in case you thought I had left you last night, without telling you I did post that I was signing off

I am signing off it is now 0120 in UK.

My post 6.
I only mention this as there is nothing more annoying than waiting for a reply post that is not happening.
Good Luck with it.

Edited by Macboatmaster, 10 October 2011 - 08:00 AM.

[bazza]

Hi Macboatmaster. I did pick up your message about signing off. That's why I wished you nighty night! My Microsoft Security picked up the malaware. Did a full scan. All good. Sorted. Thanks once again.

[Macboatmaster]

My error, never saw the Good Night. I apologise.

My advice is still to visit the Malware forum

No one scan on your system or more than one using the tools you have available can ensure your system is clean.
On GeekstoGo, Malware can only be dealt with by a certified expert, trained in the detetction and removal of infections.

but of course, the decision is yours. Thanks for posting back.
Good Luck.