[tedins]

Unfortunately, I do not have the Vista disc.

I was going to purchase the Windows 7 disc if it was an option.

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There is no reset.log file under System 32

There is only a reset.exe

[tedins]

There is no reset.log file under System 32

There is only a reset.exe

[RKinner]

Let's try the reset command again.



Start, Programs, Accessories, then right click on Command Prompt and select Run As Administrator then type:

netsh  int  ip  reset  %userprofile%\Desktop\reset.log

and hit Enter. This should put the reset.log on your desktop.

Your Cisco program is a mystery to me but when I look in your original post it said:

MOD - [2009/07/13 18:37:04 | 000,152,112 | ---- | M] () -- C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\CAntiVirusCOM.dll
MOD - [2009/07/13 18:37:04 | 000,098,304 | ---- | M] () -- C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\CFirewallCOM.dll
SRV - [2009/07/07 15:48:44 | 000,647,216 | ---- | M] (Cisco Systems, Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe -- (nmservice)

so this may be the heart of the problem if it creates a firewall and it is not working.

Start, Programs, Accessories, then right click on Command Prompt and select Run As Administrator then type:

net stop nmservice

net start nmservice

(Do you get an error with either command? What exactly does it say)

Do you really need this program? Can you uninstall it?

Ron

[RKinner]

Is there a log from when you did the OTL Run Fix?

Ron

[tedins]

On the first part, it says Resetting Echo Request: Failed. Access is denied.

Then:

Reseting interface, OK!
Reboot is required.

I rebooted, but no txt file appeared on the desktop either before or after.

As to the nmservice,

running net stop nmservice results in "The Pure Networks Platform Service is not started.

When I START it, the result is

The Pure Networks Platform Service is starting, then it says it could not be started.

A service specific error occurred: 2147953403

More help is available by typing NET HELPMSG 3547

That results in an error

[RKinner]

Uninstall Pure Network

Reboot

See if you can get on the Internet now.

Ron

[RKinner]

I also found some instructions for reinstalling Pure Networks:

Uninstall Pure Networks

Using Windows Explorer (Right click on Start and select Explore) delete all files and sub-folders that you can from all your \Temp Folders referring to \Windows\Temp and the \Temp Folder located in Local Settings within your User ID. Local Settings is a Hidden Folder, so you need make a change in Folder Options to see the Local Settings\Temp Folder.
Some files may not be able to be deleted, because they may be in use.
Still using Windows Explorer delete the following folders and their sub-folders:

C:\Documents and Settings\All Users\Application Data\Pure Networks
C:\Program Files\Pure Networks

Run Disk Cleanup.
Reboot the computer. Note: Disregard error messages from the operating system due to missing files.
Now, install Network Magic.
Reboot the computer and check Network Magic operations. See if it works.

[tedins]

No change after rebooting.

I even downloaded a cleaner utility to completely remove any leftover files

[RKinner]

Got a clue. Seems the command for Vista is different than XP it should be:

netsh int ipv4 reset %userprofile%\Desktop\reset.log

[tedins]

That one appears to have failed. It says There's no user specified settings to be reset

[RKinner]

Let's try uninstalling then reinstalling:

netsh int ipv4 uninstall

Reboot.

then do:

netsh int ipv4 install

Reboot again.

[tedins]

No luck. I could tell that it uninstalled it, as my small network icon disappeared after removal and reappeared after reinstallation

[RKinner]

In a command prompt see if

nslookup att.com

still works

[tedins]

Yep, nslookup, trace route and ping all work fine

[RKinner]

Can you run Combofix again?