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#46
maliprog

maliprog

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Good work! Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update
  • Click Start, click Run, type sysdm.cpl, and then press ENTER.
  • Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
  • Click OK button

2. Delete Temp files

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
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#47
hutina

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Hi Maliprog,
Thank you so much for all your help.
Now, the computer is running well except for the error message I got from Windows Update.
When I try to install the various updates most of them failed and if i click on the check for update tab I get the following message
Windows update encountered an unknown error code 80096001

Edited by hutina, 15 October 2011 - 02:40 PM.

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#48
maliprog

maliprog

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Hi hutina,

Let's try to fix this.

Download Microsoft FixIt from Here and run it in order to fix Windows Updates.
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#49
hutina

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sorry, did not solve the problem
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#50
maliprog

maliprog

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Hi hutina,

Let's try this:

Step 1

Reset WU components in aggressive mode How do I reset Windows Update components?

Try to install your updates now. If it fails then restart and try to install them again.

Step 2

Reset WU modules Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

Try to install your updates now. If it fails then restart and try to install them again.
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#51
hutina

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Hi Maliprog,
still not working :)

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#52
maliprog

maliprog

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From all I see this is system problem. Please open new topic in Windows Vista™ and Windows 7™. Post your problem there and give them a link to this topic. Tell them that your system is clean now but updates still doesn't work.

There are guys that will help you more then I can. Hope you'll fix this too.

Goodbye and stay safe :)
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#53
hutina

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thank you so much for all your help...
good to know that my computer is clean.
should i continue with my CA security suite or should i try something different.
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#54
maliprog

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You can install your favorite antivirus solution. CA is good. You can install it now to stay protected.
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#55
maliprog

maliprog

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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