I'm running Windows XP on and Aries computer. Due to various running problems I decided to use the built in Non-destructive System Recovery system built in and accessed by F10 on boot up. It goes through the procedure apparently normally and then on reboot it comes up with a message saying:
"A problem has occurred from accurtately checking the status of the licence for the computer. To proceed your copy of Windows must be authorised by microsoft. Do you want to activate windows now?:
I naturally click on "yes" but then get a screen that shows my normal desktop background picture but no toolbars, ikons or a box to enter my product key which I have available. The only way to get out of this is to switch off.
Things I have tried:
Boot in safe mode but this does not allow activation, nor can I use "System Restore" as I get a blank calender with no date to restore to.
I've run chkdsk but this runs but makes no difference.
I thnk the computer must have lost or hidden all the licenses for Word & Excel in safe mode ask for activation.
I understand that you can activate by phone but the number does not seem available unless you log in on the internet which I can't do with my computer. (Evidently you can.t go on the internet in safe mode)
I have the windows disk that came with the computer but I believe if I load that I lose everything. While I have back-up of my documents I assume I will lose all my programmes and though I have copies of the programme files I understand this does not install them. I do have disks for the main programmes but some I have downloaded I have paid for licences and will lose that.
I am grateful for any ideas to get out of this situation and promise never to try the NON-DESTRUCTIVE RECOVERY again.