Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Video freeze with new build using i5 cpu integrated graphics


  • Please log in to reply

#1
Maccy

Maccy

    New Member

  • Member
  • Pip
  • 3 posts
Hi -

No video or sound cards are installed, am only using i5 CPU's internal graphics (Intel HD Graphics 2000)/Realtek HD sound.

Problem: Random freezing every few hours, needing reset to re-boot, problem has been present unchanged ever since new build.

Symptoms: PC/Screen freezes with a vertical array pattern of blocks of bars across screen + top 70% screen has fast flickering colour horizontal line pattern (like an old TV with horizontal hold problems used to show), superimposed over the frozen last image, accompanied by loud hum/buzz on sound. (See example screenshot photo file attached). Not monitor problem.


Will be OK for hours on end, or occur within first 15mins, possibly is more frequent when playing/recording music or editing video with Sony Vegas, but never seen with just Desktop running. Don’t use PC to play games!

Averages 2/4 times a day, usually with only low loads on CPU, and temperature ~30deg - so no overheating.

Latest drivers installed OK, – Mostly no system events found in the events file immediately prior to freeze, often for up to several minutes before. Error log message says 'unexplained event caused shutdown'.

CPU runs Intel Stress Test program perfectly OK (temps peak at 60deg, on the 4min 100% load test cycle - which test states is 40deg below max. so no issue there), and Memtest86 runs 10 hours OK, so 8Gb memory appears working fine.


Q: Is CPU or Mobo likely to be faulty culprit, or is there another senario?

Any help identifying problem appreciated.

Thanks

Attached Thumbnails

  • IMG_2338a.jpg

  • 0

Advertisements


#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
Hi Maccy and :)
Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

  • 0

#3
Maccy

Maccy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Hi Phillpower2 -

Don't think Speedfan handles quad core processors very well yet! Info Box pane only displays 0,1,2 cores,runs out of space for 4th core(3), - but info in other view. Also no Voltage info - pane blank!.

I've been using Core Temp to monitor temps all the time recently - as said in post - no issues - all around low 30s when runnibg audio recording program which shows the fault most of all (around 2% CPU load, and around 60deg under 100% CPU load for 4 mins in Intel CPU Diagnostic stress test. This reports around 40deg under max.

Here is the requested from Speedfan

Steady state reached cpu load 2.0% (Audio recording failure mode situation)

fan 1 1337 rises to 1642 under 100% cpu load
2 0
3 1262
4 1212
5 0

Temp1 39
2 32
3 25

temp 0
HDO 33
HD1 29

Core0 35
core1 35
core2 35
core3 35 (alt view)

Bios Voltages are Vcore 1.22
DDR 1.53
+12V 12.32
Vtt 1.076

Maccy
  • 0

#4
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
Download and install Free Everest Home Edition http://www.filehippo...d_everest_home/
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so your temps and voltages can be checked.

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
Attached thumbnail(s)
  • 0

#5
Maccy

Maccy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Files attached.

Sensor has no temp/voltage data!

Win7 blocked a digitally unsigned driver request.

MaccyAttached File  Summary Report.txt   3.69KB   38 downloadsAttached File  Sensor info.txt   141bytes   36 downloads

Maccy
  • 0

#6
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
Doesn`t tell us what we need to know unfortunately, post #3 shows the +12V output of the PSU to be ok but if either of the +3.3V or +5V outputs is bad you will get problems of various kinds.
Please provide the brand name and model of the PSU and if you are able try a known good replacement PSU.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP