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Web browsers crashing


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#1
Pontiac_40

Pontiac_40

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Hello guys, having a heck of a time trying to figure this one out. I'm running Windows XP home edition with SP3, recently IE8 just crashes when the computer is booted, this happens after logging on to windows, then explorer.exe crashes as well, I get application errors. I un-installed IE8 and downloaded Google chrome but same issue now with Google chrome, it gives me a application error and this is what it says "The instruction at 0x77f8c4d1 referenced memory at 0x00ab850f, the memory could not be "read"" Click on OK to terminate the program. If I click on ok the browser crashes and closes if I don't then it opens and that's how i'm on this forum. Internet explorer does not even open anymore.

Any help would be appreciated.
Thanks



OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name INFINITEL
System Manufacturer Sony Corporation
System Model VGN-FS850
System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1862 Mhz
BIOS Version/Date Phoenix Technologies LTD R0094J1, 6/2/2006
SMBIOS Version 2.34
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name INFINITEL\in
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.12 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.72 GB
Page File C:\pagefile.sys
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#2
zep516

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Hi Pontiac_40,

Welcome to GTG!

Your issues sound like possible Malware. Have a look at the link below,

http://www.geekstogo...cleaning-guide/
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#3
Pontiac_40

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Here is the OTL log:

Edited by rshaffer61, 18 October 2011 - 11:45 AM.
Removed malware log as we don't use them in this forum

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#4
zep516

zep516

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Hi,

We need to get the log (Thread) you posted moved to the malware removal forum. I am currently unable to respond to possible Malware related issues. All Malware related issues should be posted in this forum [here]
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