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Mouse cursor moves erratically


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#1
debodun

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Since I had my computer to the shop (for virus removal - they couldn't remove whatever I had and had to reformat the HD). Ever since then my mouse cursor is moving in a jerky fashion when an Internet page is loading or has a lot of animations on it. Most of the time it's OK. At the shop they had a optical mouse plugged in, but at home I have an old-fashioned rollerball mouse which is plugged into the PS2 port. I looked in the device manager, but there were no hardware conflicts and it indicated the device was working properly. Also, before taking it to the shop, I had Firefox 3.6.17 installed, but they installed Firefox 7.0.1. Any ideas why the mouse cursor is intermittently jerky. Thanks in advance.

My system - HP Pavilion 750n, 1.6 GHz Pentium 4 processor, 768 MB RAM.
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#2
phillpower2

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I suspect that you may still have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other possible causes and their solutions.
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#3
debodun

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I ran a disk defrag. It seemed to help somewhat. The mouse cursor still acts "sticky" when pages load, but they load faster now. Thanks for the other tips, though.
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#4
phillpower2

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I notice that you have not started a topic on the Malware Forum! Did you follow the initial steps of the Malware Techs self help guide? I ask as we are not able to assist you here on the Tech forums unless your system is 100% clean, as confirmed by the Malware Techs where applicable.
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#5
debodun

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I can live with the mouse cursor the way it is after running the defrag. As of now, I don't believe I will need any further help with this topic. Thanks for the suggestions, though.
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#6
phillpower2

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Ok thanks for clarifying, you can always post back if you need to :)
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